CTG Training Pamphlet

INCIDENTAL DAMAGE

Setting Expectations: The customer’s home becomes a construction zone on installation day. Our team works hard to avoid unnecessary damage, but some incidental damage may occur. The fabricator is not responsible for repairing incidental damage. See included examples below of normal drywall damage during countertop installation. Countertop removal and installation is a construction project and these photos depict the various incidental damage that a customer may expect to occur during installation.

Scuffed or scratched paint, drywall, or cabinets are common types of incidental damage that can occur in homes during countertop install. While it may not be a major issue, it’s still important to address it to maintain the aesthetics and integrity of the home. This damage can typically be remedied by sanding or repainting the affected area.

Dings, also known as dents or small indentations in the wall, can occur due to accidental bumps, objects hitting the wall, or countertop installation.

22 © 2025 Cabinets to Go Training Pamphlet V1 2025