CTG Training Pamphlet

FAQs

FAQ’s When are customer experience emails sent?

• Customer experience emails are sent to the customer each time the fabricator adds a date to Sage Sync. (For instance, when a Fabricator Partner adds the template date to Sage Sync, the customer will receive an email.) What are the next steps after the template appointment? • Fabricator Partner uploads a change order/quote in Sage Sync. When do fabricators order material? • Fabricator Partners order material once the customer pays in full. When do fabricators schedule the install? • Fabricator Partners wait for the material to arrive before they schedule the install. This ensures they can double check material and make sure it is not defective. When will a customer’s countertops be installed? • The install date is scheduled within 21 business days after template. What does Sage send the customer post purchase? • Customer Expectation Agreement sent by Sage via DocuSign. • A welcome email is sent by Sage that provides the customer with the Fabricator Partners name and phone number.

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