Cliq Studios Training Book

HAUSPro CUSTOMER SUPPORT PHONE: 855-782-9979 EMAIL: cpo@hauspro.com HOURS: 7:30AM – 6:00PM CST

HAUSPro WARRANTY SUPPORT PHONE: 855-782-9979 (same as above)

EMAIL: warranty@hauspro.com HOURS: 7:30AM – 6:00PM CST

SELLING COUNTERTOPS 101

Introduction The kitchen is the hub of your customer’s hectic home, where they cook, entertain and relax - and their countertops must reflect this. These hardworking surfaces must suit their space, complement their style and meet their needs. Today’s countertop choices are more varied and exciting than ever. Signature Style. Consider which surface they find appealing: the look, feel, texture and shades. Should it be warm or cool to the touch? How important are integrated sinks, seamless appearance and vibrant colors? Consider additional details, including thickness, overhang and edge options. They should love the end result. Establish Your Budget. This part isn’t the most fun, but it’s the only way to determine their options. Along with material costs, take into account any fees for delivery and installation, as well as any custom details such as edge treatments, integrated sinks and backsplashes. Mix It Up. Each material offers unique strengths—from heat resistance to ease of cleaning. How can they ever choose just one? Maybe they shouldn’t. Some homeowners find that mixing a variety of materials creates an ideal kitchen. Depending on their space and needs, for instance, they may want a solid surface top with a colored splash and integrated sink, with a natural stone or quartz island. Function. Because every household is different, you won’t find a one-size-fits-all material. Are they an enthusiastic chef who slices and dices five nights a week? Do they host cocktail parties at the bar area or serve family dinners around the island? Do their kids spill orange juice and smear jam most mornings? Rank the importance of factors such as durability, stain resistance and ease of maintenance. General Countertop Fact Finding Questions • How will you use your countertops? • The most critical part of your countertop decision should come from an assessment of how you and your family use your kitchen. • For example, the customer has two teenage boys and our countertops see a lot of daily active duty. Not only do they do a fair bit of family cooking, but their sons are always in the kitchen making “in-between” meals. And so it was important to this customer that their choice be able to withstand a variety of cooking and clean-up styles—without having to be extra vigilant. They were less concerned about scratches and more concerned that their countertops be impervious to most food stains. • How much maintenance can you handle? • Many materials come with a long list of upkeep demands, while others are extremely resilient. Be realistic about how much effort you’re willing to put into the care of your countertops. • However, our natural stone is installed, pre-treated, with our proprietary sealer providing long lasting protection and is backed by our lifetime limited sealant warranty. • Bottom line: before falling in love with a material, fully assess the demands of living with it. Help your customer “Purchase” • Purchase - to obtain something through hard work or sacrifice • Your customer deserves this new countertop, they have “earned” it • Design “Kitchen” not just cabinets • Purchase together saves time, saves money • Create an “Experience”

SELLING COUNTERTOPS 101 Continued

What are your kitchen requirements? • Do you have an island? • Do you have a peninsula? • Standard Fridge?

• For design and budgetary reasons, you might decide to use two different materials: for instance, if you have an island, it might be where you use an affordable solid surface top while the adjacent counters are in higher priced marble or natural stone. However, please keep in mind there is a 25 square foot purchase minimum per color. What materials speak to you? • Are you of the artistic nature? Do you like clean lines? Do you like consistency or randomness? What is your design style? • For the design-obsessed, aesthetics can’t be ignored. It would, however, be a shame to select a countertop based on beauty alone, only to realize after it’s installed that it’s not the right match for you. Working out why you are drawn to certain materials over others will help you make your final choice with confidence. • Most countertops are made from pure, natural product. As a result, variation in color, shape, pattern, and size are unique traits to be expected of these products. Additionally, small blotches or random distribution of particulates are an inherent part of the overall design and composition and not considered to be defects or product non-conformity. Installation will not be replaced for these unique, inherent traits.

SELLING COUNTERTOPS 101 Continued

Additional Questions to Ask: • What do you like/dislike about your current countertop? • Do you entertain a lot? (if yes) Recommend: Quartz, Natural Stone • Do you have children? (If yes) Recommend: Quartz, Acrylic Solid Surface • Do you want a “seamless” appearance? (if yes) Recommend: Acrylic Solid Surface • Do you cook a lot? (If yes) Recommend: Quartz, Natural Stone, Acrylic Solid Surface • What kind of kitchen design are you hoping for? • Clean and Simple? Recommend: Acrylic Solid Surface, Quartz • Bold and Colorful? Recommend: Quartz, Natural Stone (already sealed)

DISCUSSION: Overcoming Obstacles • Obstacles don’t have to stop you. If you run into a wall, don’t turn around and give up. Figure out how to climb it, go through it, or work around it. • What is the biggest obstacle you face in selling countertops? • Price • All countertops in CLIQ Studios are national brands with the highest standard. • All CLIQ Studios install teams are background checked and certified to go into a CLIQ Studios home.

It is not your customer’s job to remember you. It is your obligation and responsibility to make sure they don’t have the chance to forget you. Stop selling. Start helping.

How do you do this?

• LISTEN to what they want • Find out their wants/needs • Ask questions • What fits their budget, style and family’s home • Be engaging • Build a relationship quickly • Friendliness • Follow Up • Under promise, OVER DELIVER

SELLING COUNTERTOPS 101 Continued

Post-Purchase Process • Regional Fabrication Installation Partner Receives PO • Regional Fabrication Installation Partner will contact customer within 3 business days (Mon day-Friday) to schedule the template Template • At the time of template the customer will be asked to confirm their purchase selections. • Details

• Edge • Color • Sink (apron/farm sink must be installed prior to template) • Faucet layout

• Must have on site • Sink, Cooktop or stove, faucet, “set” base cabinets, and a decision maker • Seams • Discussed but not determined until digitized • Requests can be made and we’ll do our best to accommodate “if” possible • Average template time is two hours.

• Once the countertop is installed, the customer (or dedicated decision maker 18 years or older) MUST be present to inspect the countertop. After the countertop has been inspected, the cus tomer will be asked to sign an Agreement of Completion form confirming their satisfaction with the work completed.

Setting the tone for an elegant and functional kitchen is simple with one of the many options from CLIQStudios quartz collection. Quartz countertops come with a lifetime limited warranty and are heat, scratch, and stain resistant making them a durable and low maintenance choice for your home.

BAJA CREEK

WHY QUARTZ COUNTERTOPS?

QUARTZ COLOR COLLECTION

EASY TO MAINTAIN & CLEAN

SCRATCH, HEAT & STAIN RESISTANT

VENETIAN

CHIC

HEAVENLY TRAILS

VIBRATO

DOES NOT REQUIRE SEALING, CONDITIONING OR POLISHING

STAIN RESISTANT

CALACATTA LACE

CARRARA CORA

ZEAL

MONTEROSA

NONPOROUS

LIFETIME LIMITED WARRANTY

BIANCO WISP

LILY WHITE

BALBOA MIST

COLORADO PEAK

CUMULUS

CADENZA

CALACATTA PENIDA

PRELUDE

QUARTZ COLOR COLLECTION

BONASSOLA

TEMPO

ATHENS

FLORENZA

ICE STORM

BAJA CREEK

SCULTURA

LIBERTY CALACATTA

CALACATTA INSPIRE

CALACATTA SANTORINI

IVORY CURVE

LIMERICK

RIVER ROCK SWIRL

WOODLAND DOVE

STONE HARBOR

WALLOW

CALACATTA MINK

PARLANDO

QUATRAIN

BEIGE SURGE

BEIGE COBBLESTONE

GREY SWIRL

BEIGE WAVE

COSTA ROCCIA

FRENCH GREY

CRYSTAL HAZE

CHATEAU

MULTNOMAH

SENZA

LIGHT GREY TIDE

GALLIANO

INTIMO

GREY LIGHTNING

LUGANO

TWILIGHT

LUNAR

UPDATED: JUNE 2022

FEATURES & BENEFITS

• •

Nonporous surface prevents unwelcome germs, bacteria and mildew

Easy to maintain and clean

• Lustrous surface that does not require sealing, conditioning or polishing • Scratch, heat, and stain resistant • Lifetime Limited Warranty

KEY POINTS

Dark Colors Dark colors require more maintenance and cleaning. Under everyday use, darker colors will show dirt, dust, rubs, fingerprints, scratches, and watermarks easier than lighter color patterns. Color Consistency This countertop is made from pure, natural quartz. As a result, variation in quartz color, shape, pat tern, and size are unique traits to be expected of this product. Additionally, small blotches or random distribution of particulates are an inherent part of the overall design and composition and not con sidered to be defects or product non-conformity. Quartz Countertop Seams All quartz countertops will have visible seams. An acceptable seam will be smooth, but can be felt. Seam placement and the exact number of seams will be at the discretion of the fabricator. The fabri cator can show you where the seams will be located on your countertop. The exact number of seams is dependent on your countertop layout. All requests for fewer or no seams will also be at the discre tion of the fabricator. Please note requesting fewer to no seams will increase your square foot cost. Quartz Surface Material Thickness Quartz surface comes in stone slabs that vary in thickness. Each slab is fabricated into a variety of design applications. Quartz surface countertops are available in 2cm (approx. ¾”) and 3cm (approx. 1 1/ 8”) thickness. Please check for size availability in your market. 4cm Edge Lamination Lines Quartz surface countertops are available in two thicknesses – 2cm (approx. ¾”) and 3cm (approx. 1 1/ 8 ”). If a 4cm edge is selected by the customer (combining two pieces of 2cm material to create a thicker edge – 4cm or 1 ½”), a lamination line will be visible where the two pieces are formed to gether.

FREQUENTLY ASKED QUESTIONS

Q. What is quartz? A. Quartz is a stone surface made from pure, natural quartz. The countertop offers the natural beauty of quartz with up to six times the strength and durability of natural stone. Natural quartz crystals are combined with high-quality polyester resins and pigments producing a natural stone, without the high-maintenance, while making it resistant to heat, scratches, and stains. Q. What are the advantages of quartz surface countertops? A. A high-performing surface, quartz is nonporous preventing unwelcome germs, bacteria and mildew. It does not require sealing, conditioning or polishing. Quartz is also scratch and stain resistant unlike alternative surface options such as granite, tile and marble. Q. What quartz surface products are available? A. Quartz comes in stone slabs that vary in thickness. Each slab is fabricated into a variety of design applications. Quartz is available in 2cm (¾”) and 3cm (1 1/ 8”) thickness. Please check for availability in your market. Q. How do I care for my quartz surface countertop? A. Simply clean up any spills with soap and water. For routine cleaning, use a small amount of cleaner that is non-bleach and nonabrasive along with warm water and a damp cloth. Repeat as needed to keep the lustrous gloss and radiant sheen. Although quartz is resistant to stains, any type of spill should be cleaned as soon as possible. Any liquid spills, fruits, vegetables, or other foods should be wiped up and cleaned with soap and water. Q. Is quartz scratch resistant? A. Because quartz contains approximately 93% quartz, the hardest components of natural granite, the surface is highly scratch and impact resistant. However, as with any surface, sudden impact, excessive force/pressure, or misuse can damage the stone surface. Q. Can you cut directly on the quartz surface countertop? A. Although quartz is made of more than 93% natural quartz crystals that are up to six times harder than natural stone, it is always recommended to use a cutting board to prevent any dulling of the surface. Q. Can hot plates and pans be placed directly on the quartz surface countertop? A. While quartz can withstand heat, we still recommend the use of hot pads or trivets when using cooking units such as electric frying pans, crock-pots, or roaster ovens. Prolonged exposure to heat will damage your quartz surface countertop, and such damage is not covered by warranty.

Q. Is quartz color consistent? A. The countertop is made from pure, natural quartz. Variation in quartz, color, shape, pattern and size are unique traits of quartz surface countertops. Color variance is an inherent trait expected of quartz. In addition, small blotches or random distribution of particulates are an inherent part of the overall design and composition and are not considered to be defects or product non-conformity. The Lifetime Limited Warranty does not cover color variance, and the quartz surface countertop will not be replaced for these unique, inherent traits. Q. Will my quartz surface countertop have seams? A. Quartz is not a seamless product; seams are generally visible. Inspection for color coordination across seams and multiple pieces is strongly recommended. The exact number of seams in a counter top will depend on the shape of the countertop and whether or not you specifically request fewer or no seams. Seam placement is at the discretion of the fabricator. Please note that requests for fewer or no seams will increase the square footage units that must be purchased, thereby increasing the price. Our certified fabricator installer can show you where seams will be placed on your countertop. Q. Will the small sample piece I have match my countertop once it’s installed? A. Variance in color, shade and pattern is an inherent trait expected of the quartz product. Samples of quartz are often shown in 4” x 4” or 4” x 8” sample sizes. These samples are cut from large quartz slabs and only represent a limited portion of the actual stone. Please refer to samples only as a gen eral indication of a particular color’s design pattern, aesthetics, and hue. Samples are not guaranteed to be an exact replica of quartz slabs and may vary from the actual, installed product. Q. Will dark colors require more maintenance? A. All dark colors of any quartz material require more maintenance. Under ordinary use darker, col ors will show dirt, dust, rubs, fingerprints and watermarks more readily than lighter color patterns. Naturally these colors require more care to maintain their appearance. Q. Will quartz surface countertops have lamination lines? A. If you select a 1½” edge, then lamination lines will be visible. A lamination line is created when two pieces of quartz are seamed together to create a 1 ½” front edge.

QUARTZ CARE AND MAINTENANCE Quartz is a non-porous material that is highly resistant to stain, scratches and heat. However, it is not stain, scratch, or heat proof. By following the recommended care and maintenance it will help en sure your quartz surface remains beautiful for many years to come. ROUTINE CLEANING • Simply clean with soap and water on a regular basis to keep the glossy and radiant sheen. Use warm water and a damp cloth with a small amount of non-abrasive cleaner that does not contain bleach. • Although quartz is resistant to stains, spills should be cleaned as soon as possible. Liquid spills and stains from fruits, vegetables, or other foods should be wiped up and cleaned with soap and water. PREVENTING DAMAGES • Heat – Derivati Quartz is designed to be resistant to heat and can withstand exposure to normal cooking environments for brief periods of time without being damaged. Although quartz with stands heat better than most surfacing materials on the market, all surfacing materials, including stone, can be damaged by extreme temperature changes, whether prolonged or sudden. Please use trivets and hot pads when placing hot skillets, pans, crock-pots or other heat generating kitchenware on the surface. • Scratches – although quartz is resistant to scratches, cuts, and chipping, cutting directly on the quartz surface should be avoided. Using cutting boards and taking care not to drop or move heavy objects on the surface will help to ensure long-lasting beauty. • Chemical – Avoid exposing your quartz countertops to any strong chemicals and solvents. It is important to note that some of these chemicals and solvents can be found in household items like paint removers, paint and stain strippers that contain trichloroethane or methylene chloride, nail polish removers, bleach, furniture cleaners, oil soaps, permanent markers or inks, and chemicals with high alkaline/PH levels (oven cleaners, drain openers, etc.). Avoid using cleaning products that contain oils, powders or abrasives. CHEMICALS TO AVOID The below list of chemicals should be avoided with Derivati Quartz surface countertops; however, the below list is not a complete list, and there may be other chemicals not listed here that may cause damage. The effect of any chemical usage on Derivati Quartz surface countertops is ultimately de pendent on the type of chemical, the length of exposure, and the degree of concentration. • Oil soaps, bluing agents, dyes, stains, paint thinner or strippers • Solvents such as acetone, nail polish, lacquer thinner, or bleach (short-term exposure is acceptable for purpose of cleaning difficult stains – based on removing and rinsing applied area within 5 minutes). • Chlorinated solvents such as trichloroethane or methylene chloride • Benzene, toluene, methyl ethyl ketone • Concentrated acids such as hydrocyanic acid, hydrofluoric acid, hydrochloric acid, sulfuric acid, nitric acid. • Chemicals with high alkaline/PH levels (pH>10)

If any of the substances listed above come into contact with your quartz countertop, rinse with plen ty of water and follow routine cleaning procedures immediately.

Although long-term or frequent exposure must be avoided at all times, the following products along with a non-abrasive cleaning pad may be used with short-term exposure (removing and rinsing immediately after application with water) to clean difficult stains or residues. Always handle such cleaning agents with care and rinse the applied surface with water completely afterwards.

RECOMMENDED CLEANERS • Simple Green10x Stone Polish • Magic Eraser by Mr. Clean • Soap and Water • Denatured Alcohol

• Hopes Surface Cleaner • Rock Doctor Cleaner

QUARTZ RESIDENTIAL LIFETIME LIMITED WARRANTY FOR NORTH AMERICA HAUSPro, LLC provides a Lifetime Limited Warranty that its product, Derivati Quartz (“the Product”), will be free from manufacturing defects under normal use and service. This non-transferable warranty covers the Product only and is extended solely to, the original purchaser(s)/ home owner(s) of the Product who reside in and own the home in which the Product is originally installed by a HAUSPro Certified Fabricator/Installer(CFI), (“Owner(s)”) and maintained in accordance with the Derivati Quartz Care and Maintenance Guidelines. In addition, this warranty pertains only to interior residential installations within the U.S. and is only valid if the Product and installation has been paid for in full. The Product is made up of natural materials which inherently vary in color, shape, size and distribution within each slab. In addition, some of the Product colors contain movement or veining and variances due to the randomness of this effect are to be expected and are not covered under this warranty. Product failures due to manufacturing defects will be repaired or replaced by HAUSPro at its discretion. HAUSPro will seek to provide the best possible result. However, whether we choose to repair or replace the Product, an exact color match cannot be guaranteed. TERMS AND CONDITIONS This warranty covers only the repair or replacement of the actual section of the material determined to be damaged. The Owner(s) sole and exclusive remedy against HAUSPro shall be at the sole option of HAUSPro, LLC to repair or replace the defective Product. HAUSPro will make all decisions affecting this warranty and decisions will be final and binding upon all parties. Although the CFI is responsible for carefully inspecting the Product prior to fabrication and installation, it is still the responsibility of the Owner(s) to thoroughly inspect the Product upon receipt and prior to permanent installation.

The Product must: • Be fabricated and installed by a HAUSPro CFI • Be maintained in accordance with the Derivati Quartz Care and Maintenance Guidelines

The Owner(s) must: • Be the original purchasers of the Product

• Own the US residence in which it was originally installed • Provide an original receipt or proof of purchase showing: • The Product and installation is paid in full • The homeowner(s) of the home in which the material is installed are the original Owner(s) of the Product

HAUSPro and its authorized agents must be permitted sufficient time and opportunity to: • Inspect the Product • Evaluate the claim • Respond to the claim with a solution

WARRANTY EXCLUSIONS This warranty DOES NOT cover: • Variance in color, size, shape and particulate distribution from sample, slab and/or final installed countertop. • Scratches, while the Product is scratch resistant it is not scratch proof therefore cutting boards are highly recommended. • Blemishes are inherent and expected in such natural materials. • Minor staining or water spots. While the Product is stain resistant, it is not stain proof, please take care to clean up any spills on your surface as quickly as possible. • Normal wear, including but not limited to; scratches, chips, abrasions, and dullness to the finish. Please refer to the Derivati Quartz Care and Maintenance guidelines received with your purchase. • Supplemental repair including, but not limited to, electrical, tile or wall surfaces, backsplashes, cabinetry, freight, and plumbing modifications necessary to repair or replace the Product. • Fabrication and installation of product by a provider other than a HAUSPro Quartz CFI • Defects in the Product that were visible at the time of fabrication/installation and were not avoided during • Fabrication / installation. • Damage resulting from not following the HAUSPro recommended guidelines for storage, handling, supports, cutouts, fabrication, care, and maintenance. All requirements for fabrication and installation must be followed. • The securing of any type of mechanical fasteners directly into the material. • The appearance or performance of seams, edges, joints, adhesives, caulk and /or other accessory items.

• The Product failure due to bending or curving, i.e. thermoforming. • The Product fabricated or installed outside the United States of America.

• If the Product is removed from the original place of installation • Alteration/repair has been performed on the Product by someone other than a HAUSPro Quartz CFI. • The Product installed in applications such as, but not limited to, shower trays or shower pans, steam showers, steam rooms and saunas. • The Product installed as an exterior application and/or exposure to UV. • The Product installed as flooring. • Chips and cracks caused by impact excessive force, applied load, lack of adequate support, settling or movement of cabinets. • Exposure to harsh or corrosive chemicals and cleaners. • Exposure to extreme heat and/or thermal shock. Trivets must be used for any hot pots, pans, crock pots, and for • Any heat generated items. Heat resistant pads are highly recommended. • The use of the Product for commercial application(s) including, but not limited to, installation in store, office, rental property, or other places of business. • Errors in fabrication or installation, including damage caused to other areas of the home during installation. • Damage or injury caused by improper use or abuse, which includes but is not limited to, damage from • Accidents, vandalism, impact, chemical damage, bleach damage, acts of nature, job-site conditions, • Architectural design, or structural improvement. • Material or services have not been paid in full. • Any residence where the Owner(s) is not the occupant. • Appearance of edge, re-fabrication, or altering of the factory applied face finish in any way. • The Owner(s), decide they do not like the Product after installation due to color, shade, pattern, or any other opinions based on personal preference. • Any other items or occurrences that are inherent characteristics of the Product, regardless of whether viewed as a defect by the Owner(s). The Product is made up of natural materials which inherently vary in color, shape, size and distribution within each sample or slab. Therefore, samples are not mean to be an exact replication of the Product slab or final installed countertop. In addition, some of the Product colors contain movement or veining and due to the randomness of this effect, samples of these colors may not show this overall aesthetic. These variances are to be expected, so please refer to samples only as a general indication of a particular color’s design pattern, aesthetics, and hue when selecting a color. Also be advised the Product samples and slabs may vary from the actual, installed Product surface. No other warranties, express or implied, are made, including merchantability or fitness for a particular purpose. Except s provided herein, HAUSPro is not liable in tort or contract for any loss or direct, incidental, or consequential damages as a result of the use or the inability to use the Product. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. Some states do not allow the exclusion or limitation of implied warranties or of incidental or consequential damages, so the above limitation or exclusion may not apply to you. HAUSPro makes no other guarantee, representation, or warranty (express or implied) with respect to its products, except as expressly stated herein. No representative, dealer, employee, installer or any other person is authorized or permitted to make, modify or change this warranty with respect to the Product.

This Lifetime Limited Warranty applies to the Product installed after January 1, 2017. All parties must agree to comply with the terms and conditions outlined in this Limited Lifetime Warranty.

To obtain service under this warranty, first contact the source from which you purchased the Product. If the warranty resolution is not handled to your satisfaction, please contact:

HAUSPro, LLC 6606 FM 1488, STE 148-517 Magnolia, TX 77354 813-350-7801 warranty@hauspro.com

Adonis White

WHY NATURAL STONE COUNTERTOPS?

The kitchen is the heart of the home and whether you want a warm welcoming environment or a sophisticated modern space, you can transform it with one of our elegant colors from CLIQStudios natural stone collection. CLIQStudios natural stone comes pre-treated with a protective sealant making it an easy to maintain surface. Its scratch, heat, and stain resistant features combined with a lifetime limited sealant warranty, make it the ideal choice for your home.

EASY TO MAINTAIN & CLEAN

SCRATCH, HEAT & STAIN RESISTANT

NATURAL STONE COLOR COLLECTION

DOES NOT REQUIRE SEALING, CONDITIONING OR POLISHING

UNIQUE DESIGNS & PATTERNS

TULLIS

BLOSSOM WHITE

BARATTA

TACCA

LIFETIME LIMITED SEALANT WARRANTY

PASTI

SANGALLO

LAZZARI

ROCKWOOD

NATURAL STONE COLOR COLLECTION

PEARL SAND

GOLDEN TAN

WHITE CORAL

AMATO

ADONIS WHITE

ICED SPRING

ROSSELLI

SILVER DUSK

GIALLO ORNAMENTAL

LAMBERTI

GRISONI

ALGARDI

FANTASY BROWN

TORTONE

BIANCO ANTICO

CANOVA

CIVITALI

GIOTTO

NEW VENETIAN GOLD

DEPERO

GIALLO FIORITO

SANTA CECILIA

MONARCH STAR

DUTCH SWIRL

MERZ

UBATUBA

BLACK PEARL

BLUE PEARL

UPDATED: JUNE 2022

FEATURES & BENEFITS • No sealing required • Easy to maintain and clean • Durable

• Scratch, heat and stain resistant • Unique designs and patterns • Lifetime limited sealant Warranty • Customer slab viewing

KEY POINTS Color Consistency

• Natural stone is a natural quarried material subject to veining and slight variances, including but not limited to, color, shade, particle structure, surface irregularities, texture irregularities, fissures, pits or other variances that naturally occur in the stone. These variances are not covered by the lifetime limited sealant warranty. • Natural stone is a product of nature and variances in color, pattern, veining and shade are common and normal. As a result, we can’t guarantee that printed representation of colors and in-store samples ill be identical to the customer’s countertop selection. The performance of the customer’s countertop will not be affected by these variances and their countertop will not be replaced due to them. • Due to the inherent variances found in natural stone, as outlined above, it’s highly recommend that the customer view their slabs in person to ensure the slabs meet their expectations. In-store samples are simply a representation and not an exact match to any particular slab. You should contact your fabricator to schedule a slab viewing prior to them cutting the material. Natural Stone Countertop Seams • All natural stone countertops will have visible seams. An acceptable seam will be smooth, but can be felt. Seam placement and the exact number of seams will be at the discretion of the fabricator. The fabricator can show you where the seams will be located on your countertop. The exact number of seams is dependent on your countertop layout. All requests for fewer seams, or no seams, will also be at the discretion of the fabricator. Please note requesting fewer to no • Natural stone comes in stone slabs that vary in size. Each slab is fabricated into a variety of design applications. Natural stone countertops are available in 2cm (approx. ¾”) and 3cm (approx. 1 ”) thickness. Please check for size availability in your market. 4cm Edge Lamination Lines • If a 4cm natural stone countertop is selected by the customer (combining two pieces of 2cm material to create a thicker edge – 4cm or 1 ½”), a lamination line will be visible where the two pieces are formed together. seams will increase your square foot cost. Natural Stone Surface Material Thickness

FREQUENTLY ASKED QUESTIONS Q. Why should I choose natural stone?

A. - Natural stone is an aesthetically decorative natural stone surface - Extremely durable as it is one of the hardest natural products - Adds sophistication to your home and style in your kitchen or bathroom - Unique colors, shades and patterns - Ease of maintenance - Protects against mold and mildew - Maintains its polished look - Normal use of kitchen knives or cookware won’t leave scratches - Adds to the resale value of your home

Q. Do I need to be at the home during the measuring and installation phases? A. We recommend you are at the home during the template/measure process to answer any potential design questions and provide input on seam locations. You must be present during installation as well. Q. Can I cut on my natural stone countertop? A. Natural stone is extremely hard and can withstand even the sharpest knives, but doing so will quickly dull your knives so we recommend a cutting board. Q. Can my natural stone countertop be damaged? A. Like any surface, high impact blows can do harm to your natural stone, and it can chip if subjected to sharp tipped hard objects. Although natural stone installations come sealed, unsealed natural stone can absorb stains such as oil, which can ultimately cause dark spots or discoloration. Heat from pots and pans, or burning liquids, will not affect natural stone under normal circumstances, but it is recommended to use trivets whenever possible. Q. My small tile sample of Natural Stone has pits on the surface. Will I have these on my kitchen counters? A. Natural stone often has tiny pits or spaces between the various mineral crystal as well as natural fissures. These are not structural defects and occur naturally due to the immense amount of heat and pressure the stone is subjected to prior to being mined. “Pitting” in the natural stone is simply where a small crystalline quartz void occurs; it is not a sign that the natural stone is deteriorating. These characteristics are part of the natural beauty of stone, and will not impair the function or durability of the material. Q. Can I set a hot pot on my natural stone countertop? A. Natural stone is formed by extreme heat and pressure occurring beneath the earth’s crust. It is highly unlikely that a natural stone countertop would crack, or discolor, when exposed to a hot pan, but a trivet is recommended.

Q. Can my natural stone countertop chip or crack? A. Natural stone can chip, but usually in cases of severe abuse with a hammer or impact tool. If a minor chip should occur, it can usually be repaired using a natural stone dust and epoxy mixture. Natural stone is most susceptible to cracks during shipping and installation, but once installed it will not crack under normal circumstances. Extreme home settling or shifting foundations can cause cracks, and we do not recommend you stand on the countertops.

Q. Can natural stone be repaired? A. It is very hard to damage natural stone due to its natural characteristics. If any damage should occur, it can usually be fixed with a mixture of epoxy and ground up chips of natural stone.

Q. Are seams visible? A. A colored epoxy resin is used during installation which is mixed with colored crystals to match the natural stone as closely as possible; however, you will be able to see and feel the seams.

Q. Does natural stone stain? A. Most natural stones are porous to some degree. Your natural stone will be installed with our sealer already in place which prevents stains.

Q. How do I clean my natural stone countertop? A. Natural stone can be cleaned with any mild cleaner such as warm water with soap. Avoid using vinegar, bleach, ammonia or other general purpose cleaners, not formulated for stone. All spills should be cleaned-up as soon as possible. Q. Will my natural stone look like the [sample]? A. The [sample] is for color reference only. Natural stone is a natural material so each slab will vary in color, tone, pattern, etc. Therefore, it is always recommended you make an appointment to view your slabs. Q. How is natural stone formed? A. Natural stone is an igneous rock of visible crystalline formation and texture. It is composed primarily of feldspar, quartz, and mica. It starts off as liquid magma deep within the earth’s core where it is cooled and compressed over millions of years under tons of pressure. It is then quarried, cut and polished. Thereafter, it can be applied in various ways like kitchen countertops, vanity tops, fireplace surrounds, and other applications.

Q. Is natural stone expensive? A. The cost of natural stone counters can vary depending on the color, edge profile and custom shapes used in the layout.

Q. Is natural stone expensive? A. The cost of natural stone counters can vary depending on the color, edge profile and custom shapes used in the layout.

Q. Where can I use natural stone? A. Natural stone is suitable for kitchen countertops, vanity units and outdoor applications.

Q. Can I have input on the lay out of my countertops on the slabs? A. Yes. It is recommended that you visit the location housing the material and choose your stone with a layout in mind. Q. How do I support overhang? A. Anything with an overhang of more than 10” needs to have a support. You should consult one of our certified fabricators to determine what support is required and your options for the support. Note : Wood decking is used to further support natural stone countertops and will likely be exposed. Trim work is typically required and will not be the responsibility of the installer. Q. What is the difference between “honed” and “polished” natural stone? A. “Honed” and “Polished” refer to the finish of the natural stone. The finish of honed natural stone will range from flat to a low sheen gloss, which gives the stone a softer look. Polished natural stone refers to the glossy, highly reflective appearance, giving it a smooth, sleek look. A polished finish is much easier to maintain than the honed finish and is standard on all natural stone countertops

NATURAL STONE SEALER

GranitePro sealer utilizes the most advanced sealant technology for long lasting protection. It’s NOT simply a topical coating, our sealer actually bonds with the stone chemically, creating a transparent barrier, locking out both oil and water borne staining agents. Environmentally friendly, safe and easy to use, our sealer makes your natural stone surface easy to maintain and clean. Backed by a limited lifetime sealant warranty, our countertop surfaces are sure to have long lasting beauty for years to come.

GRANITE PRO

LEADING BRAND

PROTECTION Bonds w/ Granite

Yes

Yes

Protects from Oil & Water

Yes

Yes

Long Lasting Protection

Yes

Yes

Sealing Agent

Flourpolymer

Siliane

TOXICITY Solvent Used

Unique Solvent

Ethanol

Carcinogen

No

Yes

Toxic Substance*

No

Yes

Harmful Vapors

No

Yes

VOC Compliant

Yes

No

Your natural stone countertop is installed, already sealed with GranitePro for long lasting protection.

FLAMMABLE Flammable Liquid

No

Yes

Flash Point

250 Degrees

55 Degrees

Harmful Vapors Yes *GranitePro is a natural stone countertop sealer and should only be used for this purpose and as instructed. While it is a non-toxic substance it can not be consumed. No

Elegance is Reality

FANTASY BROWN CARE AND MAINTENANCE

EASY TO MAINTAIN & CLEAN

Fantasy Brown’s rich marbling aesthetic, easy-to-match color scheme, and timeless beauty are all reasons why it’s a popular choice of designers and homeowners alike. It is low maintenance, but softer than most granite so it does require additional attention to ensure its beauty lasts. While a sealer is applied to your Fantasy Brown countertop prior to installation, there is still the potential for etching. Lemon juice, tomatoes, vinegar and other acidic solutions can etch the surface if left for extended periods of time. Salad dressings and marinades are also common culprits. It is important to be diligent in cleaning up spills of these and other liquids thoroughly as they happen.

STAIN RESISTANT

SCRATCH RESISTANT

DOES NOT REQUIRE SEALING, CONDITIONING OR POLISHING

UNIQUE DESIGNS & PATTERNS

With proper care and maintenance, a Fantasy Brown countertop is a beautiful, lasting option for even the busiest kitchens.

LIFETIME LIMITED SEALANT WARRANTY

Printed representation of colors will vary from actual product samples. Please view an actual product sample prior to purchase.

NATURAL STONE SLAB VIEWING WAIVER

Customer Name: Phone: Store #: PO#:

Date of Purchase: Email: Store Assoc. Name: Fabricator:

Congratulations on your purchase of Derivati Natural Stone for your countertops. We are confident your selection will add that perfect touch to your space. Due to the inherent variances found in natural stone, it is highly recommended that you view your slabs in person to ensure the slabs meet your expectations. In-store samples are simply a representation and not an exact match to any particular slab. Colors will vary by color, pattern, veining and shade making your selection unique to other slabs. You should contact the approved Derivati Yard or your fabricator to schedule a slab viewing prior to them cutting the material. If you do NOT wish to view the slabs prior to fabrication, the selection will be made by the fabricator and the customer waives all rights regarding issues with color or pattern variances. I ACKNOWLEDGE THAT BY SIGNING THIS AGREEMENT, I AMWAIVINGALL CLAIMS AGAINST, ANDRELEASING CLIQ Studios, HAUSPro, LLC, & DALTILE ITS PRINCIPALS, OFFICERS, EMPLOYEES AND AGENTS FROM ALL LIABILITY RELATING TO INJURIES THAT MAY OCCUR TO ME OR OTHERS (WHETHER THE INJURIES ARE CAUSED BY THE NEGLIGENCE OF CLIQ Studios, HAUSPro, LLC OR DALTILE, A THIRD-PARTY OR OTHERWISE) WHILE I AM VIEWING THE SLABS REGARDLESS OF THE LOCATION WHERE I MAY CONDUCT THIS ACTIVITY.

Thank you for your purchase of CLIQ Studios Natural Stone.

Customer’s Name (Printed): Customer’s Signature: Date:

NO ONE UNDER THE AGE OF 18 YEARS OF AGE IS ALLOWED IN THE SLAB VIEWING AREA.

NATURAL STONE SELECTION Select the Perfect Slab for You!

SLAB REVIEW CARD

Call today to make your appointment.

FABRICATOR:

PHONE:

BOYNTON BEACH 1147 Gateway Blvd., Boynton Beach, FL 33426 561-375-8887

APPOINTMENT DATE / TIME:

PROJECT SQUARE FOOTAGE:

MATERIAL / COLOR(S):

Hours: MON - THUR 8:30AM - 6:00PM FRI 8:30AM - 5:00PM SAT 10AM - 4PM

SLAB BUNDLE #(S):

HIGH RIDGE ROAD

GATEWAY BLVD

95

MUST BE 18 YEARS OR OLDER TO ENTER SLAB AREA.

NATURAL STONE CARE AND MAINTENANCE

NATURAL STONE Derivati natural stone is a natural stone material that has been treated with Granite Pro stone sealant to protect it from staining. This treatment makes Derivati natural stone surfaces easy to clean, highly resistant to staining and low maintenance. To ensure your natural stone surface remains beautiful for many years, please follow the recommended care and maintenance instructions below. • ROUTINE CLEANING Simply clean with soap and water or use a mild household cleanser that doesn’t contain ammonia. Wipe dry to prevent streaking. Do not use any chemical sealant products as this will void the warranty. • Although Derivati natural stone is resistant to stains, spills should be cleaned as soon as possible. Spills and residues from fruits, vegetables, or other foods should be wiped up and cleaned with soap and water. PREVENTING DAMAGES • Heat – natural stone is resistant to heat and can withstand exposure to normal cooking environments for brief periods of time without being damaged. Although Derivati natural stone withstands heat better than other surfacing materials on the market, all surfacing materials, including stone, can be damaged by extreme temperature changes, whether prolonged or sudden. Please use trivets and hot pads when placing hot skillets, pans, crock-pots or other heat generating kitchenware on the surface. • Scratches – although Derivati natural stone is resistant to scratches, cuts, and chipping, cutting directly on the natural stone surface should be avoided. Using cutting boards and taking care not to drop or move heavy objects on the surface will help to ensure long-lasting beauty. • Chemical – avoid exposing your natural stone countertops to any strong chemicals and solvents. It is important to note that some of these chemicals and solvents can be found in household cleaners. Abrasive, acidic or household cleaners containing bleach are to be avoided.

NATURAL STONE RESIDENTIAL LIFETIME LIMITED WARRANTY FOR NORTH AMERICA HAUSPro, LLC provides a Lifetime Limited Warranty that its product, Derivati Natural Stone treated with Granite Pro (“the Product”), will be guaranteed free from stains or spills from foods and beverages under normal use and service. Granite Pro is the HAUSPro approved sealant (“the Approved Sealant”). This non-transferable warranty covers the sealed Product only and is extended solely to, the original purchaser (s) and home owner(s) of the Product who reside in and own the home in which the Product is originally installed by a HAUSPro Certified Fabricator/Installer, (“Owner(s))” and maintained in accordance with the Derivati Natural Stone Care and Maintenance Guidelines. In addition, this warranty pertains only to interior residential installations within the U.S. and is only valid if the Product and installation has been paid for in full. The Product is quarried natural stone material only and is subject to veining and slight variances, including but not limited to; color, shade, particle structure, surface irregularities, texture irregularities, fissures, pits or other variances that occur naturally in the stone. These natural variances are to be expected and are not covered under this warranty. The HAUSPro Certified Fabricator/Installer (CFI) is responsible for carefully inspecting the Product before fabricating and for applying the Approved Sealant to the Product in accordance with the labeling instructions prior to installing the Product. However, it is still the responsibility of the Owner(s) to thoroughly inspect the Product upon receipt and prior to permanent installation. Product failures due to manufacturing defects will be repaired or replaced by HAUSPro at its discretion. HAUSPro will seek to provide the best possible result. However, whether we choose to repair or replace the Product, an exact color match cannot be guaranteed. TERMS AND CONDITIONS This warranty covers only the repair or replacement of the actual section of the material determined to be damaged. The Owner(s) sole and exclusive remedy against HAUSPro shall be at the sole option of HAUSPro, LLC to repair or replace the defective Product. HAUSPro will make all decisions affecting this warranty and decisions will be final and binding upon all parties. The Product must: - • Be fabricated and installed by a HAUSPro CFI • Be sealed with the Approved Sealant • Be maintained in accordance with the Derivati Natural Stone Care and Maintenance Guidelines:

The Owner(s) must: • Be the original purchasers of the Product

• Own the US residence in which it was originally installed • Provide an original receipt or proof of purchase showing: • The Product and installation is paid in full • The homeowner(s) of the home in which the material is installed are the original Owner(s) of the Product

HAUSPro and its authorized agents must be permitted sufficient time and opportunity to: • Inspect the Product • Evaluate the claim • Respond to the claim with a solution

WARRANTY EXCLUSIONS This warranty DOES NOT cover: • Naturally occurring variances within the Product including but not limited to; color, shade, particle structure, surface irregularities, texture irregularities, fissures, pits or other variances. • Variances between the Product sample, slab and/or final installed countertop including but not limited to; color, shade, particle structure, surface irregularities, texture irregularities, fissures, pits or other variances.

• Scratches, while the Product is scratch resistant it is not scratch proof therefore cutting boards are highly recommended. • Blemishes inherent and expected in such natural materials. • Minor staining or water spots. While the Product is stain resistant, it is not stain proof, please take care to clean up any spills on your surface as quickly as possible. • Normal wear, including but not limited to; scratches, chips, abrasions, and dullness to the finish. Please refer to the Derivati Natural Stone Care and Maintenance guidelines received with your purchase. • Supplemental repair including, but not limited to, electrical, tile or wall surfaces, backsplashes, cabinetry, freight, and plumbing modifications necessary to repair or replace the Product. • Fabrication and installation of product by a provider other than a HAUSPro natural stone CFI. • Defects in the Product that were visible at the time of fabrication/installation and were not avoided during fabrication / installation. • Damage resulting from not following the HAUSPro recommended guidelines for storage, handling, supports, cutouts, fabrication, care, and maintenance. All requirements for fabrication and installation must be followed. • The securing of any type of mechanical fasteners directly into the Product. • The appearance or performance of seams, edges, joints, adhesives, caulk and /or other accessory items. • The Product fabricated or installed outside the United States of America. • The Product if it is removed from the original place of installation. • If alteration/repair has been performed on the Product by someone other than a HAUSPro CFI. • The Product installed in applications such as, but not limited to, shower trays or shower pans, steam showers, steam rooms and saunas. • The Product installed as an exterior application and/or exposure to UV. • The Product installed as flooring. • Chips and cracks caused by impact excessive force, applied load, lack of adequate support, settling or movement of cabinets. • Exposure to harsh or corrosive chemicals and cleaners. • Exposure to extreme heat and/or thermal shock. Trivets must be used for any hot pots, pans, crock pots, and for any heat generated items. Heat resistant pads are highly recommended. • The use of the Product for commercial application(s) including, but not limited to, installation in store, office, rental property, or other places of business. • Errors in fabrication or installation, including damage caused to other areas of the home during installation. • Damage or injury caused by improper use or abuse, which includes but is not limited to, damage from accidents, vandalism, impact, chemical damage, bleach damage, acts of nature, job-site conditions, architectural design, or structural improvement. • Material or services have not been paid in full. • Any residence where the Owner(s) is not the occupant. • Appearance of edge, re-fabrication, or altering of the factory applied face finish in any way. • The Owner(s) decide they do not like the Product after installation due to color, shade, pattern, or any other opinions based on personal preference. • Any other items or occurrences that are inherent characteristics of the Product, regardless of whether viewed as a defect by the Owner(s). • Fabrication and installation of product by a provider other than a HAUSPro natural stone CFI. • Defects in the Product that were visible at the time of fabrication/installation and were not avoided during fabrication / installation. • Damage resulting from not following the HAUSPro recommended guidelines for storage, handling, supports, cutouts, fabrication, care, and maintenance. All requirements for fabrication and installation must be followed. • The securing of any type of mechanical fasteners directly into the Product. • The appearance or performance of seams, edges, joints, adhesives, caulk and /or other accessory items. • The Product fabricated or installed outside the United States of America. • The Product if it is removed from the original place of installation. • If alteration/repair has been performed on the Product by someone other than a HAUSPro CFI. • The Product installed in applications such as, but not limited to, shower trays or shower pans, steam showers, steam rooms and saunas. • The Product installed as an exterior application and/or exposure to UV.