Cliq Studios Training Book

SELLING COUNTERTOPS 101 Continued

Additional Questions to Ask: • What do you like/dislike about your current countertop? • Do you entertain a lot? (if yes) Recommend: Quartz, Natural Stone • Do you have children? (If yes) Recommend: Quartz, Acrylic Solid Surface • Do you want a “seamless” appearance? (if yes) Recommend: Acrylic Solid Surface • Do you cook a lot? (If yes) Recommend: Quartz, Natural Stone, Acrylic Solid Surface • What kind of kitchen design are you hoping for? • Clean and Simple? Recommend: Acrylic Solid Surface, Quartz • Bold and Colorful? Recommend: Quartz, Natural Stone (already sealed)

DISCUSSION: Overcoming Obstacles • Obstacles don’t have to stop you. If you run into a wall, don’t turn around and give up. Figure out how to climb it, go through it, or work around it. • What is the biggest obstacle you face in selling countertops? • Price • All countertops in CLIQ Studios are national brands with the highest standard. • All CLIQ Studios install teams are background checked and certified to go into a CLIQ Studios home.

It is not your customer’s job to remember you. It is your obligation and responsibility to make sure they don’t have the chance to forget you. Stop selling. Start helping.

How do you do this?

• LISTEN to what they want • Find out their wants/needs • Ask questions • What fits their budget, style and family’s home • Be engaging • Build a relationship quickly • Friendliness • Follow Up • Under promise, OVER DELIVER