F&D Training Pamphlet

INSTALLATION

Customer Expectation Agreement cont’d Seams: • Final placement of all required seams is at the discretion of the Countertop fabricator. • Customer understands that natural stone and quartz countertops may have visible seams. • If the Customer requests not to have seams, there may be a charge for additional square footage to account for material waste. Back Splash Installation: • If your project includes the installation of full-height back splash, please note that it is usually a 2-part process to complete the installation, requiring a return trip fee. Installation Sign-off: • After completion of the installation services, the Customer (or their designated decision-maker over the age of (18) eighteen) MUST be present to inspect the countertop. An Agreement of Completion agreement will be provided, which you will be asked to sign, confirming your satisfaction with the quality, fit and damage-free condition of your new countertop. Cleanup: • Installation of a countertop is a construction process and residual dust should be expected. It is the Customer’s sole responsibility to drape or cover areas to help contain the dust to the construction area, and/or to include covering HVAC intake/venting or turning the system off. • The installer will leave the job site in broom-clean condition. All Product Lines: • Dark colors require more maintenance and cleaning and are not recommended for high traffic areas. Under everyday use, darker colors will show dust, rubs, fingerprints, scratches, and watermarks more easily than lighter color patterns. • We cannot guarantee that printed representation of colors, in-store samples, or slabs viewed virtually will be identical to the Customer’s final installed countertop. Quartz/Quartz Tech: • Quartz and Quartz Tech countertops are made from natural minerals and as a result, variations in color, shade, pattern, veining, and size are unique traits and to be expected. Additionally, small blotches or random distribution of particulates and directional veining are an inherent part of the overall design and composition and not considered to be defects or product non-conformity. • Quartz and Quartz Tech materials do not require slab viewing prior to fabrication and installation. The Customer may request slab viewing if/when this option is available. Please inquire with your CFI. • The face of the Quartz Tech edge will be a solid color that matches the overall background tone of the surface design. The surface’s design pattern will not be present on the face of an eased edge. Additional edge options may be available at an additional cost. Natural Stone: • Natural stone materials are quarried from the earth. They are subject to veining and variances, including but not limited to, color, pattern, shade, particle structure, surface irregularities, texture irregularities, fissures, pits, or other variances that naturally occur in the stone are common and to be expected. • Granite products are quarried natural materials only; they are subject to veining and variances, including but not limited to, color, pattern, shade, particle structure, surface irregularities, texture irregularities, fissures, pits or other variances that naturally occur in the stone are common. • Marble is made up primarily of calcite crystal. Due to their mineralogical makeup, they are subject to veining and variances, including but not limited to, color, pattern, shade, particle structure, surface irregularities, texture irregularities, fissures, pits or other variances that naturally occur in the stone are common. All marbles are vulnerable to either abrasion or chemical attack. Scratching could occur from common kitchen utensils. Marble has a high absorption rate, and therefore, a sealer should be applied to help slow the rate of water and stain absorption into the stone. A sealer may slow down absorption to help prevent a stain in marble, but will not protect it against other wear/distress. For Natural Stone : By checking one of the boxes below, the Customer certifies their intent to: COLOR CONSISTENCY

Initial

Initial

Initial

Request to view and approve the slab prior to fabrication and installation. Waive the right to view and approve the slab prior to fabrication and installation.

ESTIMATE Estimates are non-binding and subject to change. Your exact price will be calculated by the Designer/Associate after the measurement by a professional fabricator. Minimum order quantities may apply. Estimates are provided for general information and illustration purposes only; the results are to be used only as an estimate and are not intended as resource applicable to any specific circumstances and should not be relied upon or used as such.

CANCELLATIONS Cancellation of Measure Purchase prior to measure date – complete refund of $75 measure fee Cancellation of Countertop Order prior to template date – complete refund of Countertop Order

Cancellation of Countertop Order after template completed – complete refund of countertop purchase less template fee of $75 Cancellation of Countertop Order after CFI receives material, but prior to starting fabrication – refund 60% of total countertop cost Cancellation of Countertop Order after fabrication is complete, but prior to installation – refund 20% of total countertop cost No refunds on installed goods

Customer has read, understands and agrees to the information and terms contained in this Expectation Agreement as attested by Customer’s signature below:

Customer’s Name (Printed): Customer’s Signature: Date:

52 © 2025 Floor & Decor Training Pamphlet REV: 5/2025

Document Update: 4/2025