Home Outlet Cabinet Program Associate Resource Guide

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Resource Guide for Home Outlet Associates outlining the Cabinet Installation Program.

CABINET INSTALLATION ASSOCIATE RESOURCE GUIDE

WELCOME

Welcome to the Sage Cabinet Installation Program Resource Guide! This comprehensive guide will equip you with everything you need to become an expert on our cabinet installation program. We are proud to partner with Home Outlet and the extensive network of talented Home Outlet Kitchen Designers. The cabinet installation process is detailed, but we’re here to ensure you have the knowledge and the confidence to navigate it seamlessly. In this resource guide you’ll explore our partnership with Home Outlet and local Certified Cabinet Installers (CCI), gain valuable program insights and discover so much more! Contact Us at cabinets@sagesurfaces.com or (855) 782-9979 if you have any questions regarding the program. We’re here to help!

Simplify Your Customers’ Experience with a Cabinet Installation Program

Our cabinet installation program creates a seamless, one-stop shop for your customers’ cabinets and countertops needs. This program applies to in-stock or-ready to assemble (RTA) cabinets. Unfinished cabinets are not eligible for installation under this program. Home Outlet associates benefit from enhanced customer satisfaction and loyalty as Sage provides comprehensive support to ensure installations run smoothly. This program offers peace of mind, knowing your customers are cared for with your brand’s quality and protection in mind. Happy customers mean repeat business—and more opportunities for you to succeed!

TABLE OF CONTENTS

7 8

Cabinet Measure Order Process Designer Consultation Sheet Cabinet Measure P.O. Cabinet Design Review Final Details Cabinet Install Order Process Cabinet Install P.O. Estimated Cabinet Delivery

10 13 23 26

27 31 33

Cabinet P.O. Received Customer Journey

35 36 38 40 41 43 44 45

Setting Customer Expectations: Measure Setting Customer Expectations: Install Warranty Overview Lead-Safe Renovation Granite Gold Cabinet Program FAQs Appendix: Supporting Documents Care & Maintenance Specifications For Safe & Proper Cabinet Installation

46 47 48 50 51 52 53 54 55 59 61 62 65

Customer Expectation Agreement Cabinet Delivery & Quality Check Prep for Measure Checklist Prep for Install Checklist Cabinet Installation Design Checklist Cabinet Designer Consultation Sheet Cabinet Measure Worksheet Cabinet Scope of Work Understanding Wood Characteristics

Add Retail Order Note Cabinet Terminology

CABINET INSTALL PROGRAM

CUSTOMER JOURNEY

CABINET MEASURE PROCESS

CABINET INSTALL PROCESS

CABINET MEASURE ORDER PROCESS

CABINET MEASURE P.O.

• Home Outlet places measure purchase order in BisTrack • Submits completed Designer Consultation Sheet with P.O.

ORDER RECEIVED

• Cabinet Installer Receives Email Notification • Within 48 hours (not including weekends or holidays) - Contact Customer • Utilize Call Script • Enter Customer Contact Date and Ready to Measure Date

CCI

SCHEDULE MEASURE APPOINTMENT • Cabinet Installer Enters Scheduled Measure Date

CCI

COMPLETE MEASURE

CCI

• Cabinet Installer Enters Actual Measure Date • Uploads Cabinet Measure Worksheet and photos of the project space

CABINET DESIGN

• Home Outlet updates/designs cabinets with customer • Upload Cabinet Design Packet and include layout view, elevations, and 3D renderings • Upload Bill of Materials

SAGE DESIGN REVIEW

• Sage reviews the design within 2 business days to ensure it is install ready • Works with the store to correct any design elements if necessary • CCI signs off on design

SUBMIT LABOR QUOTE

CCI

• Cabinet Installer Adds Labor and Submits Change Order • Utilize Call Script to contact Home Outlet

REVIEW FINAL DETAILS

• Home Outlet either contacts to close the measure because the customer is not moving forward, asks for adjustments, or sells the install purchase order

DESIGNER CONSULTATION SHEET

CABINET DESIGNER CONSULTATION

Capturing Every Detail Before the Measure

Please note, Sage will not install cabinets in mobile homes, boats and RVs. CUSTOMER INFORMATION Customer Name(s): Street Address: City:

State:

ZIP:

Phone:

Email:

Designer Name:

Date of Consultation:

PROJECT SERVICES & LOGISTICS

Is the customer working with a General Contractor?

Yes

If yes, list the contact information:

Project Type: New Construction If remodel, will the layout remain the same or change? Same Layout Remodel

Changing Layout

Is the sheetrock in place?

Yes

Year house was built? Have there been any prior remodels in the project space?

Yes

If yes, list year: Is the customer relocating any electrical, plumbing or appliances? Will the customer require tear-out and haul-away of existing cabinets and countertops?

Yes

If yes, what material is the current countertop? Will cabinet delivery be handled by: CCI Will assembly of cabinets be required by the CCI?

Retail Store/Supplier

Customer Pickup

Yes

Are countertops part of this project scope? No Any third-party trades involved (electrician, plumber, flooring, etc.)? Yes

Yes

Notes / Special Instructions:

APPLIANCE SPECS Refrigerator:

Ice Maker

No Ice Maker

Bottle Filler

If a new appliance package is being added, all specs must be provided to Home Outlet prior to ordering cabinets.

Range:

Gas

Electric

Microwave: Dishwasher:

Over the Range (OTR)

Countertop

Yes

Garbage Disposal:

Yes

Wall Oven:

Yes

Other: PROJECT OVERVIEW Room(s): Kitchen Budget Range Discussed: $ Timeline Expectations:

Bath

Laundry

Office

Other:

–$

CABINET MEASURE P.O. BisTrack Order Entry and PO Generation 1. Open BisTrack, then click Order

2. Select Will Call next to Sale type 3. Enter Contact name, Contact number, and Contact email address 4. Type next to Product, Qty: SO10983 (for cabinet measure)

5. Click on Product, Qty 6. Type measure fee after “CABINET” next to Description and Short description , type 99.00 next to Selling price and Buying price

99.00

CABINET MEASURE P.O.

7. Click Next , then Finish , and OK 8. Click Text Line 9. Enter Customer’s Name, Address, Phone Number, and Email Address

Derick Hays 2929 Browns Lane Jonesboro, AR 72404 8710-336-6013 derick.hays@ecbarton.com

10. Check box next to Copy line to purchase order , then click OK

11. Click Continue 12. Click Next 13. Enter Customer’s Name and Phone Number , click Finish

CABINET MEASURE P.O.

14. Click Yes to print purchase order 15. Click Complete Order

16. Click Email 17. Click Send

Important Tip! Emailing a Retail Order Note through Sage Sync is the best practice for clear communication and keeps a complete, trackable order history. Click here to see how!

18. Click Next , then Finish to send the cabinet measure PO to Sage 19. Click Yes twice to print Purchase Order and Sales Order

CABINET DESIGN

If you need help logging in, email cabinets@sagesurfaces.com WATCH DEMO

1. Receive email of completed measure 2. Click Login to Sage Sync

3. Or another option is to login directly to Sage Sync. This cabinet order is located under Submit Design Packet or Search the order’s information

CABINET DESIGN

4. If you used Search or clicked on Active Orders or Past Due Orders under Submit Cabinet Design , click hyperlink to open cabinet order

5. To view the Cabinet Measure Worksheet , click the hyperlink under File Name

CABINET DESIGN

6. Update / Create customer’s cabinet design in ProKitchen, click on ProKitchen icon on desktop. If you need assistance with ProKitchen, contact Derick Hays at derick.hays@ecbarton.com

To minimize multiple contacts/visits with customer, best practice is to create design prior to measure sold

7. After cabinet design is completed, click on Dynamic Design Showcase , then right click in the empty space and select Add View Note: Before you save design, make sure cabinet box sizes are listed on elevation views.

8. Hold left click and drag to form a box in the empty space 9. Right click, select Add, then Elevation Views, and select design 10. Continue in each empty space until all spaces are added

CABINET DESIGN

11. Click on the Save Template As icon to save the cabinet design packet to your desktop and access it in the next steps. Note: Upload the Cabinet Design Packet as a PDF file. Sage cannot open .dds files

Important! Please ensure all elevations include cabinet box sizes

Step by step instructions on the following pages

CABINET DESIGN

1. Click “Display Setting” in ProKitchen

2. Click on the design element you want to add the labels to, In this example “Base”

3. Click “Display label with BOM#”. This will make the change for the blue highlighted design element

4. Repeat the above steps for Base, Wall, Tall, Base Panels and Fillers, Wall Panels and Fillers, Tall Panels and Fillers CABINET DESIGN

CABINET DESIGN

5. Click “OK” once your changes have been made

6. This will add the cabinet labels to the elevation view

CABINET DESIGN

12. Click Upload Cabinet Design Packet button

CABINET DESIGN

13. Browse files or drag and drop to window of the completed Cabinet Design Packet (verify it’s the correct file name) 14. Click Upload

15. Click Yes to submit the Cabinet Design Packet to the cabinet installer

Important Note: • If you know at this time that the cabinets will arrive unassembled, please email a retail order note to add assembly to the install labor costs. • Failure to communicate prior to the cabinet install purchase may result in additional costs due by the customer after the install is purchased if assembly is not already paid for on the first day of install. • To ensure a streamlined customer experience, please make sure to communicate and check for assembly added to the install labor costs.

BILL OF MATERIALS

1. Click File Attachment button

2. Browse files or drag and drop to window of File Attachments 3. Select File Name Bill of Materials

REVIEW FINAL DETAILS

1. Receive email of final details 2. Click Login to Sage Sync

If you need help logging in, email cabinets@sagesurfaces.com WATCH DEMO

3. Or another option is to login directly to Sage Sync. This cabinet order is located under Confirm Change Order or Search the order’s information

REVIEW FINAL DETAILS

1. Receive email of final details 2. Click Login to Sage Sync

3. Or another option is to login directly to Sage Sync. This cabinet order is located under

REVIEW FINAL DETAILS

Confirm Change Order or Search the order’s information

4. If you used Search or clicked on Active Orders or Past Due Orders under Confirm Change Order , click hyperlink to open cabinet order 5. Click View Change Request button

6. Click on Print Details 7. To create the cabinet PO, you will enter the Total amount under EXT Retail next to Selling Price in Bistrack and enter the Total amount under EXT Cost to enter next to Buying Price in BisTrack. 8. Contact Customer: • If moving forward: • Sell cabinet install purchase order in BisTrack • If not moving forward: • Contact Sage Support at cabinets@sagesurfaces.com and the Cabinet Installer to close the measure for payment

CABINET INSTALL ORDER PROCESS

CABINET INSTALL P.O.

• Home Outlet places install purchase order in BisTrack

ORDER RECEIVED

CCI

• Cabinet Installer Receives Email Notification

ESTIMATED CABINET DELIVERY

• Home Outlet enters the Estimated Cabinet Delivery Date

SCHEDULE INSTALLATION • Cabinet Installer contacts customer and Enters Scheduled Install Start and Completion Dates • Utilize Call Script

CCI

CABINET P.O. RECEIVED • Home Outlet Enters the Cabinet PO Received Date

CABINET QUALITY CHECK

CCI

• Cabinet Installer Picks up cabinets from Home Outlet, deliver to customer’s address, perform the Cabinet Quality Check utilizing the worksheet • Select Approved if quality check is good • Set to Pending if quality check is bad

COMPLETE INSTALLATION

CCI

• Cabinet Installer Enters the Actual Start and Completed Install Dates • Utilize Photo Reference Guide

UPLOAD WORK VERIFICATION FORM

CCI

• Cabinet Installer uploads the signed Work Verification for and photos of the completed job • Submit for payment

CABINET INSTALL P.O.

BisTrack Order Entry and PO Generation 1. Open ProKitchen , then click on BM6 to BisTrack under Electronic Orders

2. Select customer’s design under File name , click Save then Ok to export to BisTrack

3. Open BisTrack , click on F3-Find Cash Order under Counter Sales Standard Dashboard

CABINET INSTALL P.O.

4. Select Will Call next to Sale type , then enter customer’s Contact name and Contact number

5. Click Tools , Import , then double click on the customer’s file name imported from ProKitchen, and click OK

6. Type SO10983 next to Product, Qty , then click on Product, Qty

CABINET INSTALL P.O.

7. In Print Details of the View Change Request in Sage Sync, enter the Total amount under EXT Retail next to Selling Price and enter the Total amount under EXT Cost to enter next to Buying Price , then click Next and Finish

8. The install labor cost is now added to the cabinet products. Click OK. 9. Click Text Line . Enter the Customer’s Name, Address, and Phone Number then check box next to Copy line to purchase order , click OK

Derick Hays 2929 Browns Lane Jonesboro, AR 72404 8710-336-6013 derick.hays@ecbarton.com

CABINET INSTALL P.O.

10. Click Complete , Continue , Next , enter the Customer’s Name and Phone Number then Finish .

11. Click Yes to Print Purchase Order, then ensure the Supplier shows Sage Surfaces, LLC (Cabinet Installation) and Complete Order

12. Click Email, Send, Next, Finish to email the Cabinet Installation PO to Sage then Yes to Print Purchase Order

ESTIMATED CABINET DELIVERY

If you need help logging in, email cabinets@sagesurfaces.com WATCH DEMO

1. Receive email of cabinet install order received 2. Click Login to Sage Sync

3. Or another option is to login directly to Sage Sync. This cabinet order is located under Enter Estimated Cabinet Delivery Date or Search the order’s information

ESTIMATED CABINET DELIVERY

4. If you used Search or clicked on Active Orders or Past Due Orders under Enter Estimated Cabinet Delivery Date , click hyperlink to open cabinet order

5. Type or click on the calendar to enter a date next to Estimated Cabinet Delivery Date and Save Changes • This is the date that the cabinets are estimated to deliver to the store

CABINET P.O RECEIVED

If you need help logging in, email cabinets@sagesurfaces.com WATCH DEMO

1. These orders are located under Enter Cabinet P.O. Received Date

2. Click on Active Orders or Past Due Orders under Enter Cabinet PO Received Date , then click the hyperlink to open cabinet order

CABINET P.O RECEIVED

3. Type or click on the calendar to enter a date next to Cabinet PO Received Date and Save Changes • This is the date that the cabinets have been received at the store

CUSTOMER JOURNEY

INITIAL DESIGN

Schedule a consultation with your cabinet designer

MEASURE

Purchase a measurement from our Certified Cabinet Installer for $99

FINAL DESIGN

Meet with your designer to complete the final design for installation

VERIFY DESIGN

Certified Cabinet Installer reviews the final design for installation

PURCHASE

Ask about financing options and purchase your cabinet installation

INSTALL

Let our Certified Cabinet Installer take it from here

SETTING CUSTOMER EXPECTATIONS

Cabinet Measure Purchase Home Outlet will issue a Purchase Order (P.O.) to the Sage Certified Cabinet Installer (CCI). Typically, this is completed within 24 hours after payment. The CCI will have 5 business days to complete measure.

The Sage CCI will contact the customer 48 hours after receiving a measure P.O. from Home Outlet. Once contact is made, they will schedule a time to measure the customer’s home.

All required products and/or information must be available at the time of measure.

Customer’s cabinet area will be measured by the Sage Surface’s CCI. The CCI will complete measure between the regular business hours of 8AM – 5PM, Monday through Friday, excluding holidays. The customer, or a dedicated decision maker (18 years or older), must be present at all times during the measure. Cabinet Purchase

The Sage CCI must upload the measure drawing 1 business day after measure.

Once the cabinets have shipped to Home Outlet, the CCI will contact the customer and schedule and installation date.

Cabinet Prep For Measure Checklist

Clear and Accessible Space • Remove obstacles (furniture, décor, appliances, clutter). • Ensure the technician has unobstructed access to all walls, floors, and ceiling areas being measured. • Secure pets in another area during the appointment. “Ready Space” Definition • Existing Cabinets: Measurements can be taken with existing cabinets in place, if walls and cabinet runs are visible. • Remove Cabinets: Not required unless the customer plans to demo before measuring. • Appliances: Leave existing appliances in place unless they are permanently removed. Dimensions will be noted as part of the measure. • Lead-Safe Practices: If your home was built before 1978, please inform the cabinet installer before the measurement appointment. This allows them to take the necessary precautions and follow proper lead-safe procedures to ensure both safety and compliance.

Decision Maker Present •

A person 18 years or older must be present. • Must be able to answer layout, appliance placement, and cabinet design questions. • Must remain available for the entire appointment.

Appointment Management • Contact the installer directly to reschedule if necessary. • Provide at least 24 hours’ notice to avoid a trip charge.

SETTING CUSTOMER EXPECTATIONS

Cabinet Purchase

The Sage CCI must upload the measure drawing 1 business day after measure.

Once Home Outlet has entered the PO Received Date, the CCI will contact the customer and schedule an installation date.

Sage Cabinet Installation Home Outlet cabinets are generally installed within 10 business days from the date of product arrival. Installation times can be extended during periods of high product demand. The Sage CCI will complete cabinet installation between the regular business hours of 8AM – 5PM, Monday through Friday, excluding holidays. The customer (or a dedicated decision maker 18 years or older), must be present at all times during the template and installation process. Once the cabinets are installed, the customer (or a dedicated decision maker 18 years or older) must be present to inspect the installation of the cabinets. Upon completion of the inspection, the customer will be asked to sign a Home Outlet Work Verification Form (WVF) form confirming their satisfaction with the work completed.

Cabinet Prep For Installation Checklist

Clear the Installation Area • Remove all furniture, appliances, and debris. • Remove breakables, valuables, and personal belongings. • Secure pets away from the work area.

Remove Existing Cabinetry (if not part of installer’s scope) • If tear-out is included: Empty all cabinets beforehand. • If tear-out is not included: Remove both existing cabinets and contents. Pre-Work Completion • Complete all painting. After cabinet installation is completed, touch ups should be expected

• If electrical is added or relocated, complete prior to cabinet installation. • If plumbing is added or relocated, complete prior to cabinet installation. • Complete structural work prior to installation. • Verify that any modifications (walls, flooring, soffits) are complete.

• For homes built before 1978, additional lead-safe practices may be required. If applicable, please let your cabinet installer know if young children or expectant mothers live in the home. Prepare the Home Environment • Ensure the space to store cabinets is climate-controlled, dry, and moisture-free. • If you have cabinet trim, make sure it is stored completely flat to prevent damage or warping. • Turn off central heating/AC to reduce dust spread. Cabinet Delivery & Inspection • Be present for cabinet delivery. • Confirm shipment is complete. • Immediately note any exterior damage on delivery paperwork. Temporary Kitchen Planning • Create a temporary food prep area with: • Small refrigerator • Microwave • Accessible water source • Disposable utensils/paper goods • Pre-plan meals during installation. Decision Maker Present • A decision maker 18 years or older must be present and remain available for the entire appointment

REV 01/2026

WARRANTY OVERVIEW

ONE-YEAR LABOR WARRANTY FOR CABINET INSTALLATION We stand behind the quality of our work and are committed to your satisfaction. Our one-year labor warranty covers any defects or issues related to the installation of cabinets, provided the following terms and conditions are met: 1. Coverage: This warranty covers any issues related to the labor of installing the cabinets, including but not limited to improper alignment, defective installation, or failure of installation components due to our workmanship. 2. Exclusions: The warranty does not cover damage caused by misuse, neglect, accidents, modifications, or repairs made by anyone other than our authorized installers. It also does not cover any issues related to the cabinets themselves, such as material defects or manufacturer issues. 3. Duration: This labor warranty is valid for one year from the date of the completed installation. 4. Claim Process: If you experience any issues covered by this warranty, please contact Sage within one year of installation. We will schedule a follow-up inspection and, if necessary, arrange for repairs or corrections at no additional cost to you. 5. Exclusion of Liability: Our liability under this warranty is limited to the cost of labor for repair or reinstallation. We are not liable for any incidental or consequential damages arising from installation issues.

We value your business and will work diligently to resolve any concerns related to the installation of your cabinets. Thank you for choosing us for your project.

SAGE CABINET INSTALLATION CANCELLATION POLICY

We understand that plans can change, and we strive to accommodate our customers as best as we can. However, please be aware of the following cancellation terms: Cancellation After Measurement : If you choose to cancel your cabinet installation after our team has completed the measurements, you will incur a charge for the measurement service. Cancellation After Product Delivery: If you cancel after the cabinets have been delivered, you will be subject to a cancellation fee that includes the cost of delivery and any applicable restocking fees for the materials. These fees will be deducted from any refund due.

LEAD-SAFE RENOVATION

Lead-Safe Renovation Information for Customers

Introduction Thank you for choosing us for your renovation project. Your safety is our top priority. As part of our commitment to responsible practices, we comply with the EPA’s Lead Renovation, Repair, and Painting (RRP) Rule. This document provides essential information about lead safety for homes built before 1978, when lead-based paints were widely used. Understanding Lead Hazards Lead exposure poses significant health risks, especially to young children and pregnant women. Renovation activities that disturb painted surfaces can release harmful lead dust and chips, which can be ingested or inhaled. Our Lead-Safe Practices We take the following steps to ensure safety and compliance: 1. Pre-Renovation Assessment: Before starting work, we assess the area to identify any presence of lead based paint 2. Containment: To prevent dust and debris from spreading, we establish containment zones. This includes: • Sealing off rooms with plastic sheeting • Using negative air pressure systems when needed 3. Safe Work Practices: Our team follows strict lead-safe procedures, including: • Using wet methods to minimize dust

• Avoiding power sanding or scraping methods that generate lead dust • Cleaning the workspace meticulously during and after the project

4. Post-Renovation Cleaning: Upon project completion, we clean thoroughly using HEPA vacuums and wet-cleaning methods to remove any remaining lead dust. 5. Clearance Testing: We recommend having a certified lead inspector conduct clearance testing to confirm that the area is safe for reoccupancy

LEAD-SAFE RENOVATION

Customer Responsibilities To support our efforts in maintaining a safe work environment, please: • Notify Us of Children and Pregnant Women: If there are children under six or pregnant women in the home, please inform us. • Prepare the Work Area: Remove personal items and furniture from the renovation zone before our team arrives. Important Reminders Lead exposure can have serious, long-term health effects. Staying informed and vigilant helps minimize risks during and after renovations Don’t hesitate to ask us any questions about our lead-safe practices. Your peace of mind is important to us. Additional Resources For more information on lead safety and the risks of lead exposure, please visit the EPA’s official website: EPA Lead Information

Contact Us If you have any questions about our lead-safe practices or the renovation process, feel free to reach out to cabinets@sagesurfaces.com or call (855) 782-9979. Thank you for trusting us with your project. Your safety and satisfaction are our priorities.

GRANITE GOLD OVERVIEW

GRANITE GOLD CABINET PROTECTION PLAN Granite Gold is the industry leader in cabinet protection plans and offers top of-the-line care and maintenance products. Customer’s can have a piece of mind by purchasing either a 5-year or 10-year Granite Gold Kitchen and Bath

Cabinet Protection Plan that covers their newly invested cabinets from stains and damage from use and handling, unlike the manufacturer warranties. The Granite Gold Protection Plan is available for new kitchen and bath cabinets up to a maximum retail purchase price of $50,000.

Frequently Asked Questions

Q: Why does the customer need a plan if they have a manufacturer warranty? A: Manufacturer warranties only cover manufacturer defects in the product. Manufacturer warranties DO NOT cover accidental damage of any kind. Q: Is the protection plan a one-time charge or do you have to pay a fee for repairs? A: It’s a one-time cost for the life of the plan. With coverage, there are no additional charges or fees if repairs are needed. No trip charges, no deductible.

Q: Does the plan cover replacement of the cabinets? A: The protection plan ensures the customer’s cabinets will be repaired by Granite Gold authorized, professional repair technicians, eliminating the need for replacement. The protection plan is repair only, not replacement. Q: If the company cannot fix the issue, will they refund the plan price? A: Granite Gold has a 100% success rate with repairs; however, if the customer is unhappy with the repair, the customer will receive a full refund of the protection plan by Granite Gold. Q: Is the plan transferable? A: If/when a homeowner sells their home, the protection plan cannot be transferred to the new homeowner. File a Claim The customer can go online (GraniteGoldCares.com) or call by phone (888.574.8358) within 30 days of when the damage occurred, and Granite Gold will process the claim and schedule repair at no additional cost.

CABINET PROGRAM FAQs

Q. Can a customer get cabinets installed in other rooms outside the kitchen? A. Yes. Cabinets can be installed in kitchens and bathrooms.

Q. Do I need to pay for professional measurements? A. Yes. A measure will be purchased for $99 from Home Outlet and a Certified Cabinet Installer will take precise measurements in your home. The cost of the measure will be deducted from your purchase price. Q. How do I prepare for installation? A. You should be sure to remove all contents from your existing cabinets and drawer and clear the countertops. For full details on how to prepare for installation, please view our Installation Checklist. Q. Why should I purchase cabinet installation through Home Outlet? A. You can have peace of mind, knowing that the work is handled by highly vetted, background checked installers. You will receive quality installations done right the first time. Q. Why should I purchase the Granite Gold Cabinet Protection Plan? A. The 5-Year or 10-Year protection plan covers your newly invested cabinets (up to $50,000) from stains and damage from use and handling, unlike manufacturer warranties. Q. Can I get unfinished cabinets installed through this program? A. No, this program applies to in-stock or-ready to assemble (RTA) cabinets. Unfinished cabinets are not eligible for installation under this program. Q. I spilled on my cabinets. How do I clean them? A. Use mild cleaners or soap and water to clean the cabinet surfaces. Avoid spraying cleaning products directly om the wood. Apply product to a cloth instead. Always remember that excess water should be dried immediately to avoid water damage to cabinet finishes. Q. I see small gaps on my painted cabinet doors. Are they defective? A. As wood expands and contracts naturally, door joints may occasionally develop hairline cracks in the painted finish. These cracks are normal and do not compromise the structural integrity of the door. Q. Can my customer add on labor items after the CCI arrives for the installation appointment? A. Yes, if additional labor is requested, the CCI will complete a change order that includes the necessary labor SKUs. This change order will be submitted to Home Outlet via Sage Sync for processing. The customer must approve and pay for the added items before work can proceed. Once approved, Home Outlet will submit a revised PO.

APPENDIX

SUPPORTING DOCUMENTS Care & Maintenence Specifications for Safe and Proper Cabinet Installation

Customer Expectation Agreement Cabinet Delivery and Quality Check Prep for Measure Checklist Prep for Install Checklist Cabinet Installation Design Checklist Cabinet Designer Consultation Cabinet Measure Worksheet Cabinets Scope of Work Understanding Wood Characteristics Email a Retail Order Note Cabinet Terminology

Audience: CCI Purpose: To provide best practices and SAGE expectations for a safe and proper cabinet installation Where to Access: Installer Resource Guide When should it be reviewed: CCI training / Review of CCI Resource Guide / Onboarding new CCIs

SPECIFICATIONS FOR SAFE & PROPER CABINET INSTALLATION

It’s important to ensure your site is prepared for proper and safe cabinet installation. Before you begin, ensure that you have all the proper tools and materials. • Level (preferably a 4-foot level or laser level) • Measuring tape • Stud finder • Drill and screws • Wood shims • Caulk and/or wood filler for finishing • Cabinet clamps for alignment Once you have all necessary tools, be sure to properly prepare the installation area. Site Preparation • Level Surfaces: Floors and walls must be level and plumb. Use a level to check for uneven surfaces. • Clean Workspace: Ensure the installation area is clean and free of debris for easy access to install. • Room Dimensions: Measure the walls, floors, and ceilings accurately to ensure cabinets fit as planned. Structural Requirements • Stud Placement: Locate wall studs and ensure they are spaced appropriately (typically 16 inches on center) to securely anchor cabinets. • Reinforcement: Ensure adequate wall reinforcement where heavy cabinets or appliances will be installed. Cabinetry Specifications • Square and Level Cabinets: Inspect cabinets to ensure they are square and free from defects. • Shimming: Use shims where necessary to level cabinets. Final Adjustments • Alignment: Ensure cabinets are aligned and evenly spaced, especially along runs. • Gaps and Seams: Verify tight seams between cabinets and fill gaps as needed. • Hinges and Doors: Adjust hinges for level doors and smooth operation. • Countertop Support: Confirm cabinets are structurally sound to support the countertop, especially heavy materials like granite or quartz.

REV 1.03.2025

Audience: Customer Purpose: To ensure the customer is aware of the expectations of the cabinet installation process prior to moving forward with purchase. Where to Access: Support team sends to Customer When should it be reviewed: When cabinet install is purchased Required document – however will not delay project if not received

CABINET INSTALLATION PROGRAM

CUSTOMER AGREEMENT

Customer Name: Customer Phone:

Alternate Phone: Email Address:

MEASURE PURCHASE The custom cabinet measure fee may vary in certain markets. Once the measure is completed, the measure fee is non-refundable. However, if you choose to move forward with a custom cabinet purchase, then the measure fee will be credited toward that purchase.

SCHEDULING

Measure Date: • Your Project Coordinator (PC) will call you directly to set up a time for the Project Verification Specialist (PVS) to perform the necessary measurements. Cabinet Measurement: • The Customer (or their designated decision-maker over the age of (18) eighteen) MUST be present at the time of measure to answer any questions regarding layout. Final approval of the design is required after measurements have been submitted. Post Measurement: • Design approval is required from both the Certified Cabinet Installer (CCI) and the customer once the measurement is submitted to the retailer. • Appliance specs and any layout changes must be provided to the PVS or CCI. • Customers are responsible for relocating plumbing, electrical, or HVAC components before installation. • All post measurement adjustments must be paid for by the customer in full before installation of cabinets will begin. By paying for the project in full, you are agreeing to the scope of the cabinet installation project contracted in this agreement. Installation Date: • Once a design has been created and approved by the Customer and the CCI, a Sage Project Coordinator will call to schedule the start date for the installation services which will be based on the reasonable availability of materials. The PC will also confirm the completion date of your project. Depending on the scope of the installation services, your project could take longer than one day to complete. Time Window: • All field measure and installation dates will be scheduled by the PC directly with the Customer. A four-hour window for arrival will be provided. The job will be completed during normal business hours, Mon - Fri, 8 AM - 5 PM. Existing Walls: • Some existing walls may be bowed, curved or otherwise non-standard. If possible, this will be noted at time of measurement. • If walls are other than standard, the cabinets may not lie flush or even with the wall. Any wall adjustments and repairs necessary for these instances are the sole responsibility of the Customer. Removal of Existing Cabinets, Countertops & Backsplashes: • If the Customer selects the CCI-provided tearout service, the Customer must: • remove all items from inside the cabinets and on top of the countertops, as well as • disconnect all plumbing and electrical unless otherwise purchased through the retailer for the CCI to complete during installation. • If the customer has OPTED OUT of the CCI-provided tearout service, all tearout must be completed before the CCI arrives on the installation start date and the project area must be completely ready to begin installation. • Customer understands that scrapes, punctures and/or digs to wall surfaces may occur despite CCI exercising reasonable care during the removal process. These items are considered incidental damage and are the customer’s responsibility to repair. • Customer is responsible for ensuring final wall preparations including, but not limited to, painting, backsplashes, wall papering, are completed after the cabinets have been installed as incidental damage may occur. PREPARATION BY CUSTOMER

Initial

REV: 1.2026

PREPARATION BY CUSTOMER

INSTALLATION Installation Sign-off: • After completion of the installation services, the Customer (or their designated decision-maker over the age of (18) eighteen) MUST be present to inspect the cabinets. A Work Verification Form will be provided, which you will be asked to sign, confirming your satisfaction with the quality, fit and damage-free condition of your new cabinets. Cleanup: • Installation of cabinets is a construction process and residual dust should be expected. It is the Customer’s sole responsibility to drape or cover areas to help contain the dust to the construction area, and/or to include covering HVAC intake/venting or turning the system off. • The installer will leave the job site in broom-clean condition. • Removal and disposal of new cabinet packaging may be provided as an optional service for an additional fee. • Customer is solely responsible for arranging separate connection/moving services that may be needed, including basic sink, appliances or cooktop, disconnect and reconnect services unless otherwise purchased through retailer for the CCI to complete during installation. • Customer is solely responsible for preexisting/working condition of appliances, post reconnection if disconnect and reconnect of appliances was purchased . ESTIMATE Estimates are non-binding and subject to change. Your exact price will be calculated by the Designer/Associate after the measurement by a professional fabricator. Minimum order quantities may apply. Estimates are provided for general information and illustration purposes only; the results are to be used only as an estimate and are not intended as resource applicable to any specific circumstances and should not be relied upon or used as such. CANCELLATIONS Cancellation of Measure Purchase prior to measure date – complete refund of measure fee Cancellation of Cabinet Installation Order after measure completed - complete refund of cabinet install purchase less the measurement fee No refunds on installed goods Cabinet Requirements: • Customer shall complete relocation of any plumbing, electrical, or HVAC components prior to cabinet installation. • Customer shall remove all contents from the existing cabinets and drawers, ensure that countertops are cleared of all items— including but not limited to breakables and valuables—and make the area accessible for the CCI prior to the scheduled appointment. • Customer shall ensure a climate-controlled space is clear, free of moisture, and ready for cabinet delivery. • Customer must turn-off their furnace fan prior to installation and prepare for dust and debris. Drape or cover areas as needed. • Customer must ensure children and pets are safe and protected away from the work area. Sinks, Faucets and Appliances: • Specifications for all new appliances must be submitted in writing to the PVS or CCI, and all new appliances must be present prior to installation appointment.

Initial

Customer has read, understands and agrees to the information and terms contained in this Expectation Agreement as attested by Customer’s signature below:

Customer’s Name (Printed): Customer’s Signature: Date:

REV: 1/2026

Audience: CCI Purpose: To ensure the CCI inspects the quality of the cabinets and ensures they are free from damages. Where to Access: Sage Sync When should it be reviewed: When picking up and delivery cabinets, prior to start of installation. Required Document - to be uploaded in Sage Sync upon cabinet delivery to customer’s home

CABINET DELIVERY AND QUALITY CHECK

Customer Name:

Date:

Installer Company: Installer Delivered Product to Customer: 1. Number of Cabinets delivered: 2. Cabinets match product ordered?

Yes

Yes No 3. Cabinet doors, drawers and boxes checked for damages in and out?

Yes

4. All cabinets / products free of damages?

Yes

5. Number of pieces of crown in delivery: 6. Number of pieces of toe kick in delivery: 7. Number of pieces of molding in delivery: 8. Number of fillers in delivery:

NOTES:

REV 11.04.2025

Cabinet Prep For Measure Checklist

Decision Maker Present •

A person 18 years or older must be present. • Must be able to answer layout, appliance placement, and cabinet design questions. • Must remain available for the entire appointment.

Appointment Management • Contact the installer directly to reschedule if necessary. • Provide at least 24 hours’ notice to avoid a trip charge.

REV 9/2025

Cabinet Prep For Installation Checklist

Clear the Installation Area • Remove all furniture, appliances, and debris. • Remove breakables, valuables, and personal belongings. • Secure pets away from the work area.

REV 01/2026

Cabinet Installation Design Checklist

Client & Design Information • Design drawings include floor plans, elevations, and accurate measurements for all cabinets and materials. • Wall and cabinet heights are clearly marked, including any areas without soffits. • Notes include any uneven walls, island sizes, or other special site conditions that affect the layout. Cabinet Layout & Configuration • Cabinet layout matches the kitchen shape (U, L, galley, or island) for a smooth, functional flow. • Upper and lower cabinets line up evenly for a balanced, good-looking design. • Spacing and fillers are planned so doors and drawers open easily without hitting anything. Design Features & Functionality • Custom options like pull-outs, spice racks, and trash bins make the kitchen easy to use. • Special storage areas like pantries, wine racks, and appliance garages add both style and function. • Inside details like dividers, trays, and shelves help keep everything organized. Cabinet Sizing & Proportions • Cabinet sizes are checked to fit the layout, using standard or custom sizes as needed. • Heights and depths are set for comfort and a nice, even look throughout the kitchen. • Space is allowed for doors and drawers to open fully without interference. Hardware & Accessories • Handles and knobs are chosen to match the cabinet style and kitchen finishes. • Hardware is placed for easy use and consistent appearance. • Lighting, like under-cabinet or interior LEDs, is added for better visibility and design impact. Countertops & Backsplash • Countertops fit the base cabinets with even overhangs and proper edge details. • Counter and backsplash materials, finishes, and heights are coordinated for a clean look. • All seams, joints, and transitions are designed for a smooth, finished appearance. Appliances • Appliance sizes are confirmed so they fit neatly with the surrounding cabinets. • Space and ventilation are planned for safe, efficient use. • Appliance finishes and placements are matched to the overall kitchen design.

REV 11/2025

CABINET DESIGNER CONSULTATION

Capturing Every Detail Before the Measure

Please note, Sage will not install cabinets in mobile homes, boats and RVs. CUSTOMER INFORMATION Customer Name(s): Street Address: City:

State:

ZIP:

Phone:

Email:

Designer Name:

Date of Consultation:

PROJECT SERVICES & LOGISTICS

Is the customer working with a General Contractor?

Yes

If yes, list the contact information:

Project Type: New Construction If remodel, will the layout remain the same or change? Same Layout Remodel

Changing Layout

Is the sheetrock in place?

Yes

Year house was built? Have there been any prior remodels in the project space?

Yes

If yes, list year: Is the customer relocating any electrical, plumbing or appliances? Will the customer require tear-out and haul-away of existing cabinets and countertops?

Yes

If yes, what material is the current countertop? Will cabinet delivery be handled by: CCI Will assembly of cabinets be required by the CCI?

Retail Store/Supplier

Customer Pickup

Yes

Are countertops part of this project scope? No Any third-party trades involved (electrician, plumber, flooring, etc.)? Yes

Yes

Notes / Special Instructions:

APPLIANCE SPECS Refrigerator:

Ice Maker

No Ice Maker

Bottle Filler

If a new appliance package is being added, all specs must be provided to Home Outlet prior to ordering cabinets.

Range:

Gas

Electric

Microwave: Dishwasher:

Over the Range (OTR)

Countertop

Yes

Garbage Disposal:

Yes

Wall Oven:

Yes

Other: PROJECT OVERVIEW Room(s): Kitchen Budget Range Discussed: $ Timeline Expectations:

Bath

Laundry

Office

Other:

–$

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