Home Outlet Cabinet Program Associate Resource Guide

SETTING CUSTOMER EXPECTATIONS

Cabinet Measure Purchase Home Outlet will issue a Purchase Order (P.O.) to the Sage Certified Cabinet Installer (CCI). Typically, this is completed within 24 hours after payment. The CCI will have 5 business days to complete measure.

The Sage CCI will contact the customer 48 hours after receiving a measure P.O. from Home Outlet. Once contact is made, they will schedule a time to measure the customer’s home.

All required products and/or information must be available at the time of measure.

Customer’s cabinet area will be measured by the Sage Surface’s CCI. The CCI will complete measure between the regular business hours of 8AM – 5PM, Monday through Friday, excluding holidays. The customer, or a dedicated decision maker (18 years or older), must be present at all times during the measure.

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