Home Outlet Cabinet Program Associate Resource Guide

TABLE OF CONTENTS

7 8

Cabinet Measure Order Process Designer Consultation Sheet Cabinet Measure P.O. Cabinet Design Review Final Details Cabinet Install Order Process Cabinet Install P.O. Estimated Cabinet Delivery

10 13 23 26

27 31 33

Cabinet P.O. Received Customer Journey

35 36 38 40 41 43 44 45

Setting Customer Expectations: Measure Setting Customer Expectations: Install Warranty Overview Lead-Safe Renovation Granite Gold Cabinet Program FAQs Appendix: Supporting Documents Care & Maintenance Specifications For Safe & Proper Cabinet Installation

46 47 48 50 51 52 53 54 55 59 61 62 65

Customer Expectation Agreement Cabinet Delivery & Quality Check Prep for Measure Checklist Prep for Install Checklist Cabinet Installation Design Checklist Cabinet Designer Consultation Sheet Cabinet Measure Worksheet Cabinet Scope of Work Understanding Wood Characteristics

Add Retail Order Note Cabinet Terminology

4

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