Home Outlet Cabinet Program Associate Resource Guide

SETTING CUSTOMER EXPECTATIONS

Cabinet Purchase

The Sage CCI must upload the measure drawing 1 business day after measure.

Once Home Outlet has entered an estimated delivery date, the CCI will contact the customer and schedule an installation date.

Sage Cabinet Installation Home Outlet cabinets are generally installed within 10 business days from the date of product arrival. Installation times can be extended during periods of high product demand. The Sage CCI will complete cabinet installation between the regular business hours of 8AM – 5PM, Monday through Friday, excluding holidays. The customer (or a dedicated decision maker 18 years or older), must be present at all times during the template and installation process. Once the cabinets are installed, the customer (or a dedicated decision maker 18 years or older) must be present to inspect the installation of the cabinets. Upon completion of the inspection, the customer will be asked to sign a Home Outlet Agreement of Completion (AOC) form confirming their satisfaction with the work completed.

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