Home Outlet Cabinet Program Associate Resource Guide

CABINET PROGRAM FAQs

Q. Can a customer get cabinets installed in other rooms outside the kitchen? A. Yes. Cabinets can be installed in kitchens and bathrooms.

Q. Do I need to pay for professional measurements? A. Yes. A measure will be purchased for $99 from Home Outlet and a Certified Cabinet Installer will take precise measurements in your home. The cost of the measure will be deducted from your purchase price. Q. How do I prepare for installation? A. You should be sure to remove all contents from your existing cabinets and drawer and clear the countertops. For full details on how to prepare for installation, please view our Installation Checklist. Q. Why should I purchase cabinet installation through Home Outlet? A. You can have peace of mind, knowing that the work is handled by highly vetted, background checked installers. You will receive quality installations done right the first time. Q. Why should I purchase the Granite Gold Cabinet Protection Plan? A. The 5-Year or 10-Year protection plan covers your newly invested cabinets (up to $50,000) from stains and damage from use and handling, unlike manufacturer warranties. Q. Can I get unfinished cabinets installed through this program? A. No, this program applies to in-stock or-ready to assemble (RTA) cabinets. Unfinished cabinets are not eligible for installation under this program. Q. I spilled on my cabinets. How do I clean them? A. Use mild cleaners or soap and water to clean the cabinet surfaces. Avoid spraying cleaning products directly om the wood. Apply product to a cloth instead. Always remember that excess water should be dried immediately to avoid water damage to cabinet finishes. Q. I see small gaps on my painted cabinet doors. Are they defective? A. As wood expands and contracts naturally, door joints may occasionally develop hairline cracks in the painted finish. These cracks are normal and do not compromise the structural integrity of the door. Q. Can my customer add on labor items after the CCI arrives for the installation appointment? A. Yes, if additional labor is requested, the CCI will complete a change order that includes the necessary labor SKUs. This change order will be submitted to Home Outlet via Sage Sync for processing. The customer must approve and pay for the added items before work can proceed. Once approved, Home Outlet will submit a revised PO.

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