Home Outlet Cabinet Program Associate Resource Guide

TABLE OF CONTENTS

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Cabinet Measure Order Process Cabinet Measure P.O. Cabinet Design Review Final Details Cabinet Install Order Process Cabinet Install P.O. Estimated Cabinet Delivery Cabinet P.O. Received

11 17

20 21 25 27 29 30 31 32 33 35 40 43 48 49 51 52 53

Home Outlet Notifications Cabinet Order Notifications Cabinet Installer Notifications Customer Journey Setting Customer Expectations: Measure Customer Measure Notifications Setting Customer Expectations: Install Customer Install Notifications Warranty Overview Lead-Safe Renovation Granite Gold Customer FAQS Appendix: Supporting Documents Care & Maintenance Specifications For Safe & Proper Cabinet Installation

54 55 56 59 60 61 62 63 64

Customer Expectations Agreement Cabinet Delivery & Quality Check Prep for Measure Checklist Prep for Install Checklist Cabinet Measure Worksheet Cabinet Scope of Work Understanding Wood Characteristics

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