Home Outlet Cabinet Program Installer Resource Guide

Cabinets Call Script - Installer Schedule Measurement

Introduction:

“Hello, this is (Your Name)

from (Your Company)

I’m calling in regards to How are you today?”

Purpose of the Call:

“Great! We are excited to get started on your installation for your new dream cabinets! First step is taking measurements, I’d like to set up a time for us to come out and take precise measurements of the areas for your new cabinets. What days’ work best for you?”

Schedule Appointment:

“We have availability on [insert two or three options)

,

,

. Do any of these times work for you?”

“Perfect! Just to confirm, we’ll be coming to your address at (confirm address)

.

Is that correct?”

Discuss Preparation:

“Before our technician arrives, please ensure the area is clear of any personal items or furniture to make the process smoother.” “A decision maker 18 years or older, capable of addressing any cabinet design elements which may come up during the measure process must be present for the duration of the appointment.” “Please contact us immediately, at least 24 hours prior to your scheduled measure appointment, if you need to reschedule.” “You will receive emails and text from us throughout various steps of your project to keep you informed.” “We will send the measurements to RTA after your appointment and they will be in contact with you shortly after to update your cabinet design.” “After your cabinet design is finalized, RTA will send that to us to quote for installation.” “Sage will contact you with the final installation costs that include tear-out, installation, and delivery. We offer additional services through RTA to streamline your project and protect your new cabinets. These services include: plumbing disconnect and reconnect, electrical work, haul away, and Granite Gold Protection Plan. Please let us or Sage know if you are interested in adding on these services in your installation project. "

Explain Next Steps:

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