Installed Custom Countertop Resource Guide

PROJECT TIMELINE

T I M E L I N E E X P E C T A T I O N S

N E X T A C T I O N

Who completes "Next Action?"

• Follow up weekly until measure fee paid or customer not interested • Measure Order Account & PO# created next day in Sage Sync • Customer experience email from Support will be sent • Fabricator partner to call to schedule appt date with customer • In-home measure takes place • Fabricator Partner to upload measure/template • Forward measure/template results to customer & store team • Follow up with customer weekly until paid In full • New Order PO# created • Fabricator Partner orders material • Installation is typically 21 business days from payment • Fabricator Partner to call customer once material arrives at their facility & inspected • Install date entered in portal • Fabricator Partner notes any return visit/ install issues in portal or AOC uploaded for completed project

Estimate

Bi-weekly

Measure Fee $75 Paid

MyProject (Remote Buy): When the customer pays for a Measure through an email link, KBSS completes the "Next Action" steps, managing the project from measure to installation. Storage Buy: When a customer pays for a measure at the register, the store completes the "Next Action" steps, managing the project from measure to installation.

Next business day

Measure Contact Call to schedule Appointment Date Takes Place

3 business days

2 business days

Template Results

2 business days

Final Payment

Next business day

Scheduled Install Date

1 ½ -2 weeks

Installation Day

Next business day