ThinScape Resource Guide
THINSCAPE ® Countertops by Sage Surfaces
Sealine Mist
With our free virtual countertop design service, you’ll get an estimate and expert advice on a new countertop from the comfort of your own home. To get started go to sagesurfaces.com/virtual-design or scan the QR Code. Virtual Countertop Design Services
Setting Customer Expectations
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Wilsonart Thinscape by Sage Surfaces Countertop Purchase 1. Lowe’s will issue a Purchase Order (P.O.) to the Sage Surfaces CFI. Typically, this is completed within 24 hours after payment. 2. The Sage Surfaces CFI will contact the customer within 48 hours after receiving a complete P.O. from Lowe’s to schedule a time to template the customer’s home. 3. Customer countertop will be templated by the Sage Surfaces CFI. At the time of template, the customer will be asked to confirm their purchase selections made at Lowe’s. a. If at the time of template the customer asks to modify the original Lowe’s P.O. (e.g. any requests to change the color, edge treatment, sink, etc.), the Sage Surfaces CFI will be required to submit a change order request through the Lowe’s IMS or IME/MIC System. Additional charges may apply. b. The Sage Surfaces CFI must upload the post template drawing and process a change order (if applicable) 1 business day after template. 4. Once the template is finalized, the customer will be contacted by the Sage Surfaces CFI with an installation date. Countertop installation is usually completed within 14 business days from the date of template. Installation times can be extended during periods of high product demand. 5. Once the Wilsonart Thinscape by Sage Surfaces countertop is installed, the customer (or a dedicated decision maker 18 years or older) MUST be present to inspect the countertop. After the countertop has been inspected, the customer will be asked to sign a Lowe’s Certificate of Completion form confirming their satisfaction with the work completed. Minimum purchase of 25 Square Feet Required A 25 square feet minimum purchase, per color selection, is required for all Lowe’s purchase orders.
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