Home Outlet Cabinet Program Installer Resource Guide

Cabinets Call Script - Installer Change Order

Greeting & Introduction

“Hi, this is ( Your Name) . I’m calling in regards to the final install labor costs that was submitted for customer (Customer Name) ’s cabinet project.” from (Your Company)

Confirming the Change Order:

“I wanted to let you know that we are confirming the final details, and it includes all labor items that are required for the installation. The updated details should now be in your system for review. Can you please confirm that you received it?”

Action Steps – Did Not Receive:

“Please check your junk folder and please let me know if you find it there”

[cannot locate] “No problem, when we hang up, I will contact Sage Surfaces Support to assist in ensuring that you receive it.”

Action Steps – Received:

“Great! Please let me know if you need any further details or if you’d like to discuss any part of the project.

Explain Change / Cancellation:

“If the customer makes any changes, please let us know as soon as possible so we can submit updated final install labor cost details.” “In the event that the customer decides not to move forward with purchasing installation, please let us and/or Sage Support know as soon as possible. Please also inform the customer that because measure has been completed and they are not purchasing installation - the measure fee cannot be credited back to them.”

Closing:

“If you need anything further or any additional information, don’t hesitate to reach out. Thanks for your time, and we look forward to working with you to complete the install.”

“Thanks again. Have a great day!”

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