Bartons Training Pamphlet

GENERAL FAQs

FAQ’s When are customer experience emails sent?

• Customer experience emails are sent to the customer each time the fabricator adds a date to Sage Sync. (For instance, when a Fabricator Partner adds the template date to Sage Sync, the customer will receive an email.) What are the next steps after the template appointment? • Fabricator Partner uploads a change order/quote in Sage Sync. When do fabricators order material? • Fabricator Partners order material once the customer pays in full. When do fabricators schedule the install? • Fabricator Partners wait for the material to arrive before they schedule the install. This ensures they can double check material and make sure it is not defective. When will a customer’s countertops be installed? • The install date is scheduled within 14-21 business days after template.

What does Sage send the customer post purchase? • Customer Expectation Agreement sent by Sage

67 © 2025 Barton’s Training Pamphlet V1 2025