Floor & Decor Newsletters

SuRface SOCIETY

ALL EDITIONS HERE

MARGOT

CUSTOM COUNTERTOP NEWSLETTERS

For any questions, please contact Sage Surfaces support at 855-782-9979 or support@sagesurfaces.com. CONNECT WITH US

SURFACE CULTURE

SuRface SOCIETY

CALACATTA MALTA

CUSTOM COUNTERTOP NEWSLETTER

OCTOBER 2024 ISSUE 1

Top Selling Color

OHM Events Showcase

10 of the 14 Mid-Atlantic stores were able to attend the June OHM Event in Atlanta, GA. CONGRATS to 282 Cumming GA for winning the Measure Contest – they in creased their July measures 1400% over their average from Jan-June. The 10 stores who attended the event all saw double-digit growth in measures the month after the training…averaging 205% as a whole! The 10 stores who attended the event averaged an increase of 144% in total jobs sold two months post-event. showroom and slab yard. It gives the group a first-hand look at examples of upcoming products, and we can train store associates on our program in a controlled, focused environment. This also provides the store associates the opportunity to voice any concerns and ask any questions related to the program and products sold. UPCOMING EVENTS: • 10/16 - Boston, MA • 11/14 - Nashville, TN • 12/11 - Orlando, FL Top Area Highlight New Jersey pulled 26 associates from 9 different stores. The primary fabricator for the stores present was Top Line but Marvic had one store represented as well. These events are a perfect opportunity for the F&D associates and team members to visit their local OHM

Fall Refresh: Exciting New Updates

NOW AVAILABLE!

INTRODUCING 5 NEW ON-TREND COLORS!

WILLOW WHITE, A

CARRARA TRINITA, B

CALACATTA ORO, D

MACAUBAS BIANCO, D

DOLOMITES, E

CALACATTA ORO

FAQs

Resource Bookshelf

Q: Who will contact the customer to schedule measure appointment? A: All scheduling is completed by the local Certified Fabricator Installer Q: When can the customer expect a call to schedule their measure appointment? A: Within 3 business days Q: Where can I find the change order? A: 1. Log into the HAUSPro Portal 2. Go to the ‘Action Required’ tab 3. Click ‘Dealer to Confirm Change Order’ 4. Click ‘View Changes’

Add the Floor & Decor resource bookshelf to your favorites to stay up to date with the HAUSPro resources. Click here to access.

Designer Spotlight MARSHA CALLISON F&D STORE # 151 McDonough, GA

The moment customers step inside, they are welcomed by Marsha’s radiant smile. Her warmth and positivity are truly unmatched, making her the go-to person for assistance. What sets Marsha apart isn’t just her willingness to help, but her passion for making sure every customer walks away happy—especially when it comes to their countertop needs. She has an exceptional ability to understand customers’ desires and always seeks out the best options for them. Marsha genuinely cares about their satisfaction and ensures that every interaction leaves them feeling confident in their choices. But it’s not just about sales for Marsha—her upbeat attitude is contagious. Whether it’s interacting with a customer or a fellow team member, she lifts everyone’s spirits, creating an atmosphere where both customers and coworkers thrive. Her energy lights up the entire store, making it a more enjoyable and pleasant place for everyone. We’re lucky to have such a dedicated and uplifting associate like Marsha on the team. Thank you, Marsha, for all you do and for making every day a little brighter for everyone who crosses your path!

Q2 Top Performing Stores

Pocket Guide

Key Takeaways: • Ensure all customer information entered into the system is accurate and complete. • When allowing KBSS to manage the order, avoid suspending the quote to the register; always email the quote directly to the customer.

135 – North Richland Hills, TX 179 – Concord, NC 323 – Grand Rapids, MI 209 – Thornton, CO 159 – Draper, UT

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For any questions, please contact HAUSPro support at 855-782-9979 or support@hauspro.com.

SuRface SOCIETY

MARGOT

CUSTOM COUNTERTOP NEWSLETTER

MARCH 2025 ISSUE 2

BREAKING NEWS SAGE SURFACES ACQUIRES HAUSPRO IN HISTORIC TRANSITION!

Remember! Sage Surfaces has the same: • Great Service • Trusted Sales & Fabricator Reps • Extensive Material & Color Offering

service you know and love—now with even more to offer! What’s Changing? Just our name! You will receive the same great service, keep the same sales and fabricator reps, and maintain your current color and material offering. Joining forces with Sage Surfaces has allowed us to expand our tech and training services to stores. Check out the chart to understand the new and exciting advancements Sage Surfaces will provide you.

We’re excited to share that HAUSPro is now officially part of Sage Surfaces! This acquisition represents a significant step forward, enabling us to enhance our services and expand our offerings to better support your needs. With this integration, you’ll continue to receive the same outstanding service, support from your trusted representatives, and access to our extensive range of colors and materials. Plus, you’ll now enjoy even greater benefits through Sage Surfaces’ comprehensive tech and training resources. It’s the same exceptional

Service

HAUSPro Sage

Sales Rep Fabricator

X X

X X

Custom Countertop Offering

X

X

Easy Estimator

X

X X X

Sage Sync

Countertop Academy

Top Featured Color

2024 OHM Events Showcase Recap

The soft look of Taj Crema quartz countertops paired with white Understated Elegance

TAJ CREMA

cabinets create a clean, modern, and timeless look that works in a variety of kitchen and bathroom designs. The combination of these two elements provides a balanced contrast. The soft and subtle veining throughout this countertop adds depth and sophistication, while the white cabinets keep the space feeling light and airy.

These events offered Floor & Decor associates a valuable opportunity to explore their local OHM showroom and slab yard, preview upcoming products, receive focused program training, and address questions or concerns about the products.

New Product

6/26 Atlanta, GA 8/27 & 8/28 Princeton, NJ 9/25 Charlotte, NC

NEW AND INNOVATIVE COUNTERTOP PRODUCT CLICK HERE FOR MORE INFORMATION.

10/16 Boston, MA 11/14 Nashville, TN 12/11 Orlando, FL

We were thrilled with the successful turnout for our 2024 OHM events and are excited about the opportunities ahead in 2025!

CALACATTA MALTA (C)

CALACATTA CRETE (C)

CALACATTA SURREY (C)

Top Area Highlight

CALACATTA MALTA

GEMMA LUXE (C)

RENATA VERA (C)

QUARTZ TECH SAMPLE BOXES ARRIVING SOON!

Boston Market Post Event Results In the past 60 days we have seen great success with:

Vanity Sink SKUs Coming Soon!

• Jobs sold up 80% • Measures up 91%

Vanity sinks are a great addition for anyone looking to enhance the style and functionality of their bathroom. More information to come!

Q4 Top Performing Stores

Rectangle Vanity Sink White

Rectangle Vanity Sink Bisque

Oval Vanity Sink White

Oval Vanity Sink Bisque

Exciting news! The Visualizer in EE 2.0 is now live for KBSS and store designers. This tool enhances countertop estimates and inspires customers with diverse design and color options. It allows customers to visualize materials in their space, making selection easier. Visualizer Tool Resource Guide

Resource Bookshelf

Add the Floor & Decor resource bookshelf to your favorites to stay up to date with Sage Surfaces resources. Click here to access.

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Pacific South, #227, La Quinta, CA South FL, #133, Boynton Beach, FL Midwest, #291, Maple Grove, MN Midwest, #188, Brookfield, WI

Click here to access the resource guide.

Rockies, #293, Timnath, CO

2025 PARTNER EVENTS

FAQs

Store Spotlight

FD 297 Surprise, AZ We want to recognize this store for selling $12,436 in Macaubas Bianco (NEW color!) - here is what their Territory Sales Manager, Amy Gillespie, has to say: “The Surprise Floor and Decor store has really pushed themselves to make countertops part of the whole package. Design Supervisor Andrea with completing their full project. Andrea is always active in meeting with her Sage Surfaces Sales Manager to see what we can do to help and has now resulted in quite a big sale for her store. She has a great team working with her and a new addition to her team, Vianey, who transferred from another location that will really help them excel. It’s been a joy to work with Andrea and I’m looking forward to see what her team does next.” Mitchell is always pushing her team for trainings and understanding the processes. She is always striving to push her team to help the customer

Q: Where can the customer go to view Quartz materials? A: We do not have a slab yard for Quartz material, but customers can use the flipping book to view full size slabs. Q: Customer is ready to schedule their measure appointment, but what’s the first step? A: $75 measure fee is required before measure appointment can be scheduled by CFI. Tips to move a job as fast as possible: Customer Expectation Agreement (CEA) is required for installation, but can be signed in the store to prevent future holds. Customers can let the measure technician know their material and edge selection to receive their final quote faster.

Past Events: 1/22 Placentia, CA - 15 stores in attendance 1/29 Mesa, AZ - 7 stores in attendance 2/12 Atlanta, GA - 12 stores in attendance Upcoming Events: 3/13 Dallas, TX 3/19 San Antonio, TX 3/26 Kent, WA 4/9 Tampa, FL 4/16 Miami, FL 5/14 Columbus, OH 5/21 Stockton, CA 6/4 Minneapolis, MN 6/11 Farmingdale, NY 6/18 Chicago, IL

For any questions, please contact Sage Surfaces support at 855-782-9979 or support@sagesurfaces.com. CONNECT WITH US

Surface SOCIETY

MACAUBAS BIANCO

CUSTOM COUNTERTOP NEWSLETTER

AUGUST 2025 ISSUE 3

Featured Colors

2025 Partner Events

Our Floor & Decor designers are setting the standard—and customers can’t get enough! These top-trending countertop colors are flying off the shelves and transforming kitchens nationwide. Check out our current 5-best selling shades, and get inspired to create a show stopping space of your own!

Upcoming Events: 8/13 Louisville, KY 10/15 Houston, TX 10/22 Ft. Meyers, FL

Top Area Highlight

Southwest Region

Calacatta Grande - Quartz (C)

Carrara Trinita - Quartz (B)

Black Pearl Brushed - Granite (B)

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District-wide job sales increased monthly post-event. Double-digit growth across all metrics two months post-event. Triple-digit growth in job sales and average retail sales three months post-event. 111 Glendale had the highest increase in job sales. 223 Tolleson had the highest increase in average retail sales. 180 Mesa sold nearly twice as many measures as any other store post-event.

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Clarino - Quartz (D)

Willow White - Quartz (A)

Quartz Tech Sample Boxes

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Experience the innovation of Quartz Tech, our newest and most advanced countertop product. Now available in stores – check out the Quartz Tech Sample Boxes and see the difference for yourself!

Q2 Top Performing Stores

Gemma Luxe (C)

Renata Vera (C)

Calacatta Malta (C)

Calacatta Crete (C)

Calacatta Surrey (C)

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#135 - North Richland Hills, TX

#293 - Timnath, CO #270 - Madison, WI

Vanity Sink SKUs now LIVE

#180 - Mesa, AZ

#302 - Brentwood, TN

Vanity sinks are a great addition for anyone looking to enhance the style and functionality of their bathroom. SKUS are now live.

Tips for a Faster Install

Orders move faster when CEA is signed sooner rather than later. If the project address is different from the credit card address, make a note on the order. If you know the customer’s material and edge selection, make a note on the order. Check the notes in the Sage Sync Portal for updates throughout the project.

Rectangle Vanity Sink White

Rectangle Vanity Sink Bisque

Oval Vanity Sink White

Oval Vanity Sink Bisque

Resource Bookshelf

FAQs

Add the Floor & Decor Resource Bookshelf to your favorites to stay up to date with the latest Sage Surfaces tools and materials. Click here to access.

Q: How thick are the countertops? A: Natural Stone and Quartz are 3cm. Quartz Tech is 2cm. Q: Can installers remove the old countertops? A: Yes, customers can request tear out with haul away to be included on their final quote. Q: Does the backsplash count towards the 25 sqft minimum? A: Yes, the backsplash is included in the 25 sqft minimum requirement. Q: Who collects payment? A: In store designers or KBSS team members over the phone. Tips to move a job as fast as possible: Customer Expectation Agreement (CEA) is required for installation, but can be signed in the store to prevent future holds. Customers can let the measure technician know their material and edge selection to receive their final quote faster.

Granite Gold - Extended Warranty for Countertops

The Training Pamphlet has officially replaced the Resource Guide, offering a more streamlined and user friendly experience. Click here to access.

Granite Gold Protection Plans are now available for both Quartz and Granite surfaces. This plan offers 5 or 10 years of protection against accidental damage and stains, helping customers avoid costly repairs. Make sure to mention this value added option during the sales process to protect their investment and provide long

Explore the new, enhanced Sage Sync Portal for all your go-to resources and updates. Click here to access.

term peace of mind. Click here for video.

The Digital Catalog has full-sized slab pictures of all program colors. Click here to access.

CONNECT WITH US

For any questions, please contact Sage Surfaces support at 855-782-9979 or support@sagesurfaces.com.