Floor & Decor Newsletters

SURFACE CULTURE

SuRface SOCIETY

CALACATTA MALTA

CUSTOM COUNTERTOP NEWSLETTER

OCTOBER 2024 ISSUE 1

Top Selling Color

OHM Events Showcase

10 of the 14 Mid-Atlantic stores were able to attend the June OHM Event in Atlanta, GA. CONGRATS to 282 Cumming GA for winning the Measure Contest – they in creased their July measures 1400% over their average from Jan-June. The 10 stores who attended the event all saw double-digit growth in measures the month after the training…averaging 205% as a whole! The 10 stores who attended the event averaged an increase of 144% in total jobs sold two months post-event. showroom and slab yard. It gives the group a first-hand look at examples of upcoming products, and we can train store associates on our program in a controlled, focused environment. This also provides the store associates the opportunity to voice any concerns and ask any questions related to the program and products sold. UPCOMING EVENTS: • 10/16 - Boston, MA • 11/14 - Nashville, TN • 12/11 - Orlando, FL Top Area Highlight New Jersey pulled 26 associates from 9 different stores. The primary fabricator for the stores present was Top Line but Marvic had one store represented as well. These events are a perfect opportunity for the F&D associates and team members to visit their local OHM

Fall Refresh: Exciting New Updates

NOW AVAILABLE!

INTRODUCING 5 NEW ON-TREND COLORS!

WILLOW WHITE, A

CARRARA TRINITA, B

CALACATTA ORO, D

MACAUBAS BIANCO, D

DOLOMITES, E

CALACATTA ORO

FAQs

Resource Bookshelf

Q: Who will contact the customer to schedule measure appointment? A: All scheduling is completed by the local Certified Fabricator Installer Q: When can the customer expect a call to schedule their measure appointment? A: Within 3 business days Q: Where can I find the change order? A: 1. Log into the HAUSPro Portal 2. Go to the ‘Action Required’ tab 3. Click ‘Dealer to Confirm Change Order’ 4. Click ‘View Changes’

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Designer Spotlight MARSHA CALLISON F&D STORE # 151 McDonough, GA

The moment customers step inside, they are welcomed by Marsha’s radiant smile. Her warmth and positivity are truly unmatched, making her the go-to person for assistance. What sets Marsha apart isn’t just her willingness to help, but her passion for making sure every customer walks away happy—especially when it comes to their countertop needs. She has an exceptional ability to understand customers’ desires and always seeks out the best options for them. Marsha genuinely cares about their satisfaction and ensures that every interaction leaves them feeling confident in their choices. But it’s not just about sales for Marsha—her upbeat attitude is contagious. Whether it’s interacting with a customer or a fellow team member, she lifts everyone’s spirits, creating an atmosphere where both customers and coworkers thrive. Her energy lights up the entire store, making it a more enjoyable and pleasant place for everyone. We’re lucky to have such a dedicated and uplifting associate like Marsha on the team. Thank you, Marsha, for all you do and for making every day a little brighter for everyone who crosses your path!

Q2 Top Performing Stores

Pocket Guide

Key Takeaways: • Ensure all customer information entered into the system is accurate and complete. • When allowing KBSS to manage the order, avoid suspending the quote to the register; always email the quote directly to the customer.

135 – North Richland Hills, TX 179 – Concord, NC 323 – Grand Rapids, MI 209 – Thornton, CO 159 – Draper, UT

CONNECT WITH US

For any questions, please contact HAUSPro support at 855-782-9979 or support@hauspro.com.